🔍 Overview
When you migrate your nameservers from a registrar like GoDaddy to Cloudflare, all existing DNS records are not automatically carried over. This causes both your main website and your Search Atlas White Label dashboard to go offline until the correct DNS records are re-created. This article explains what information to have ready so our support team can provide you with the exact DNS values for your account.
⚠️ Why Both Systems Go Down
Your White Label dashboard runs on a subdomain of your domain (for example, reports.yourdomain.com). When you switch nameservers, Cloudflare starts serving DNS for your domain from scratch. Unless you manually add the required records in Cloudflare, neither your website nor your White Label dashboard will resolve correctly.
📋 What You Will Need Before Starting
- Access to your Cloudflare account and the DNS settings for your domain
- Your Search Atlas account with White Label already configured
- The subdomain you chose for your White Label dashboard (for example, reports.yourdomain.com)
- Your website's original hosting IP address (check your old registrar or hosting provider if unsure)
🛠️ Step 1 — Restore Your Website's DNS Records in Cloudflare
You will need to re-add the DNS records for your root domain and www subdomain in Cloudflare, pointing them to your website's hosting IP address. Use the IP address provided by your hosting provider — not a Search Atlas IP. Refer to your Cloudflare account's DNS management section to add these records.
🏷️ Step 2 — Add the Search Atlas White Label DNS Record
Your White Label dashboard must point to Search Atlas via a CNAME record on your chosen subdomain (a root domain cannot be used). The recommended settings for your White Label subdomain are provided by Search Atlas support.
To get the exact DNS values for your account, contact our support team and have the following ready:
- Your domain name
- The subdomain prefix you chose for your White Label dashboard (for example, reports)
- Confirmation that your nameservers have been successfully migrated to Cloudflare
⏳ Step 3 — Allow Time for DNS Propagation
After adding or updating your DNS records, changes can take anywhere from a few minutes to 48 hours to fully propagate across the internet. During this time your website or White Label dashboard may intermittently appear offline or show SSL errors. This is normal. You can use a tool such as whatsmydns.net to monitor propagation status for your domain.
✅ Summary
Nameserver migrations require you to manually re-create all DNS records in Cloudflare. Your website records should point to your hosting provider's IP, and your White Label subdomain record must point to the IP address that Search Atlas support provides for your specific account. Do not attempt to guess or copy a generic IP for the White Label record, as incorrect values will prevent your dashboard from loading even after propagation completes.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.