🔍 Overview
Search Atlas supports whitelabel branding, allowing agencies to present the platform under their own domain and brand name. This article explains what to do if your whitelabel login URL stops working and how to get help setting up or managing client invitations through your branded portal.
⚙️ How the Whitelabel Login URL Works
When you set up whitelabel in Search Atlas, you are assigned a custom login URL tied to your agency's branding (for example, app.youragency.com). This URL allows you and your clients to log in and use the platform without any Search Atlas branding visible.
Your whitelabel login URL is separate from the default Search Atlas login page. Clients you invite will access the platform exclusively through your custom URL.
🛠️ What to Do If Your Whitelabel URL Stops Working
If your whitelabel login URL is no longer accessible, there are a few general things to check before reaching out to support:
- Check your DNS settings. Your custom domain must have the correct DNS records pointing to the Search Atlas platform. If your DNS was recently changed or your domain was renewed, propagation can take time.
- Verify your domain is still active. Confirm that your custom domain has not expired with your domain registrar.
- Clear your browser cache. Cached data can cause a URL to appear broken. Try opening the URL in an incognito window or a different browser.
If none of the above resolves the issue, please reach out to our support team with your agency name, the custom domain URL that is not working, and any error message you are seeing so we can investigate on the backend.
👥 How to Invite Clients to Your Whitelabel Platform
Client invitation through the whitelabel portal is configured inside your agency account settings. Because the exact navigation steps and available options depend on your specific whitelabel setup, we recommend contacting our support team directly for guided assistance with:
- Locating the client invitation area within your agency account
- Sending invitations so clients receive a link to your branded portal
- Understanding what access levels or project visibility options are available for invited clients
When you reach out, please have your agency account email and your custom whitelabel domain ready so our team can assist you quickly.
💡 Tips for a Smooth Whitelabel Experience
- Keep your domain registration up to date to avoid unexpected URL outages.
- Test your whitelabel URL in an incognito window after any DNS or domain changes.
- If a client reports they cannot access your branded portal, ask them to try a different browser or clear their cache before escalating.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.