🔍 What the error means
If someone opens your white-label Site Analysis Lead Capture Widget and sees Invitation Required, with a note that registration on the domain is by invitation only, the widget is blocking a guest visitor. That message is not a setting you turn off on your site. Guests should be able to use the lead capture widget without an invitation.
⚙️ Why this happened
Support confirmed this on customer sites, including widgets already embedded on a public page. The same behavior was already tracked as a platform bug: the Site Analysis Lead Capture Widget showed Invitation Required for guest visitors. It was not caused by how the widget was added to the page, and there is no customer control that enables or disables invitation-only registration for this widget.
The case was escalated to the higher-tier support and development teams. They confirmed the bug is fixed. Support also retested the widget after the fix and confirmed guest access works.
✅ What to do now
- Open the page where you embedded the Site Analysis Lead Capture Widget.
- Try the widget the same way a new visitor would, without signing in.
- Confirm the Invitation Required message no longer appears and that a guest can use the widget.
You do not need to change the embed, remove the widget, or look for an invitation setting. The correction was made on the platform side.
💬 If you still see the message
If a guest still sees Invitation Required after trying the widget again, contact support and include the full page address where the widget is embedded. If you need further assistance, open the chat widget in the bottom-right corner of the platform and send your message. A member of our support team will reply in the chat.