🔍 Overview
If you have configured custom branding colors in your White Label settings but those colors are not appearing in your reports, you are not alone. This is a known issue currently being addressed by our engineering team. This article explains what is happening, which areas are affected, and what you can do in the meantime.
⚠️ Known Issue: Brand Colors Not Applying to Reports
Our team has identified that custom White Label brand colors are not consistently applying across all areas of the platform. The following areas are affected:
- Report Builder (PDF and HTML exports): Custom dashboard colors defined in your White Label settings are not yet inherited by generated reports. A fix is currently in development.
- White Label Dashboard and Pricing Page: Brand colors may not fully apply to the White Label client-facing dashboard and pricing page. This is actively being developed.
- Authority Section: Custom color support for the Authority dashboard is open and scheduled for a future release.
- Home Page: White Label brand color support for the Home page is also open and planned for an upcoming update.
The fix for Report Builder color support has already been completed in our system and is part of a broader rollout. Full color inheritance across all White Label areas — including PDF and HTML report generation — is currently in active development.
✅ What Is Currently Working
Your White Label branding colors that you have saved in your White Label settings are stored correctly. The issue is with how those colors are rendered in certain areas of the platform, not with how they are saved. Your configuration does not need to be re-entered once the fix is fully deployed.
🛠️ Steps to Take Right Now
- Verify your brand colors are saved correctly. Navigate to your White Label settings and confirm your primary, secondary, and accent colors are entered and saved as intended. This ensures your colors will apply automatically once the fix is deployed.
- Check your reports in the Report Builder. Go to Left sidebar → Reports (or navigate to /report-builder/projects-list) and open an existing report or generate a new one to see the current state of color rendering in your account.
- Re-generate any existing reports. In some cases, regenerating a report after re-saving your White Label settings can prompt the latest available color styles to apply. This may partially improve results depending on your account configuration.
- Note the affected sections. If you are preparing reports or dashboards for clients, be aware that the White Label dashboard, pricing page, Authority section, and Home page may also display default colors rather than your custom brand colors until the full fix is deployed.
💡 Tips While You Wait for the Full Fix
- If you are sharing reports with clients before the fix is live, consider adding a brief note to clients that custom branding is being finalized, so they are aware of the temporary appearance.
- Avoid making repeated changes to your White Label color settings as a troubleshooting step — your saved configuration is correct and will be used once the platform rendering is updated.
- Keep an eye on platform release notes and announcements for updates on when full White Label color support will be available across all sections.
📋 Summary of Affected Areas and Status
- Report Builder (PDF/HTML): Fix in active development — coming soon.
- White Label Dashboard and Pricing Page: Fix in active development.
- Authority Section: Scheduled for a future release.
- Home Page: Scheduled for a future release.
💬 Need More Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.