🔍 Overview
If your white-label portal is showing default Search Atlas or OTTO SEO labels instead of your custom branding — for example, displaying OTTO SEO instead of a renamed label like Harvey — this guide explains what to check and how to escalate if the issue persists.
⚙️ How White-Label Branding Works in Report Builder
White-label settings control how your agency's branding appears across the platform, including reports generated in the Report Builder. Custom names, logos, and colors configured in your Agency Whitelabel settings should automatically reflect in any reports shared with clients.
However, branding may not display correctly if the white-label configuration is incomplete or if the report was generated before your branding was fully configured.
🛠️ What to Check
Because the exact steps to resolve this issue depend on your specific account configuration, our support team will need to investigate directly. Before reaching out, please have the following information ready:
- Your project or report name where the branding is not displaying correctly.
- The specific label or element that is showing the default name instead of your custom branding (for example, a feature name, logo, or agency name).
- A screenshot showing the incorrect branding as it currently appears.
- The date and time when you first noticed the issue.
- Whether you have recently made any changes to your Agency Whitelabel settings.
✅ Quick Checklist Before Escalating
- Confirm your white-label settings are fully filled in — check that your custom agency name, logo, and any renamed feature labels are entered in your Agency Whitelabel settings.
- Re-save your settings — open your Agency Whitelabel configuration, review all fields, and save again to ensure no changes were lost.
- Try regenerating the report — if possible, create a new report after confirming your settings are saved, as older reports may not automatically reflect updated branding.
If none of the above resolves the issue, please contact our support team with the details listed above so we can investigate your account configuration directly.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.