🔍 Understanding the Problem
If clicking Share & Export on a report produces a dashboard.searchatlas.com link instead of your branded white-label URL, you are generating the share link from the wrong environment. Report sharing must be performed from inside your white-label dashboard, not from your Search Atlas account dashboard. This is the most common cause of this issue and does not indicate a configuration error with your white-label setup.
🌐 Step 1: Access Your White-Label Environment
Your white-label environment has its own dedicated URL, separate from dashboard.searchatlas.com. To navigate to it:
- Open a new browser tab.
- Go to the custom domain you configured for your white-label dashboard (for example, reports.youragency.com or the subdomain you set during white-label setup).
- Log in using your agency admin credentials.
If you are unsure what your white-label URL is, check the domain you entered during white-label configuration inside Search Atlas. You can find this by going to More Features → Agency Hub (Agency Hub / White Label settings) and reviewing your white-label domain settings.
📊 Step 2: Open the Report Inside the White-Label Dashboard
Once you are logged in to your white-label environment, navigate to the report you want to share:
- In the left sidebar, click Reports → Report Builder.
- Locate the report project you want to share from the projects list.
- Click View to open the report (Executive Summary).
It is important to complete this step from within the white-label dashboard. If you open the report from dashboard.searchatlas.com, the generated share link will reflect that domain instead of your branded URL.
🔗 Step 3: Generate the White-Label Share URL
With the report open inside your white-label environment:
- Click the Share & Export button within the report.
- The generated link should now display your white-label domain (for example, reports.youragency.com/...).
- Copy the link and share it directly with your client.
Your client will see the report under your branded domain with no Search Atlas branding visible.
✅ Quick Checklist Before Sharing
- The browser address bar shows your white-label domain, not dashboard.searchatlas.com.
- You are logged in as the agency admin inside the white-label environment.
- The generated Share URL begins with your custom branded domain.
- The report content and data are loading correctly before you copy the link.
⚠️ Common Mistakes to Avoid
- Do not copy a dashboard.searchatlas.com link and manually replace the domain. This will produce a broken or inaccessible URL for your clients.
- Do not attempt to generate the share link from the Search Atlas main dashboard even if the report data looks identical. The environment you are in at the time of generation determines the URL that is produced.
- If you have multiple white-label domains configured, make sure you are logged in to the correct one for the client you are sharing with.
🛠️ If Your White-Label URL Is Not Working
If you cannot access your white-label environment or the domain is not loading, check the following before re-attempting report sharing:
- Confirm your white-label domain is correctly configured and DNS records are fully propagated.
- Verify your white-label setup is active and not paused inside your Search Atlas account settings.
- Try accessing the white-label URL from a different browser or an incognito window to rule out caching issues.
If the white-label domain loads but Share & Export still generates a searchatlas.com link, log out and log back in to the white-label environment, then try again.
💬 Need More Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.