Search Atlas Help Center

⚙️ Agency DNS Setup Instructions

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Camilo Aponte

Camilo Aponte

Last updated on Oct 8, 2026

🧭 Open the agency setup page

Sign in to Search Atlas and go to More Features → Agency Whitelabel. You can also open /agency-settings directly. Select White Label Setup to begin.

🌐 Add your agency domain

  1. Enter the custom domain or subdomain you want to use for your agency experience.
  2. Save the domain to display the DNS record details provided by Search Atlas.
  3. Keep this page open while updating your DNS provider.

🛠️ Create the DNS record

  1. Sign in to the company where your domain’s DNS is managed, such as your domain registrar or hosting provider.
  2. Open the DNS, DNS management, or zone editor for the domain.
  3. Add the record shown in Search Atlas. Use the exact record type, host or name, and target or value provided in White Label Setup.
  4. Do not add extra spaces, quotation marks, or the full domain twice. If your provider automatically appends the domain name, enter only the host portion.
  5. Save the DNS change. Remove conflicting records for the same host if your DNS provider requires a single record.

✅ Verify the connection

  1. Return to More Features → Agency Whitelabel → White Label Setup.
  2. Select the option to verify or refresh the DNS status.
  3. Wait for the status to show that the domain is connected. DNS updates can take time to reach all providers.

🔎 Troubleshoot common issues

  • Verification fails: Confirm that the record exactly matches the value shown in Search Atlas.
  • Record is not found: Check that you edited the authoritative DNS provider, not only your website hosting settings.
  • Host is duplicated: Try entering only the subdomain, such as app, instead of app.example.com, if your provider adds the domain automatically.
  • Proxy or CDN is enabled: If your DNS provider offers proxying, temporarily use DNS-only mode while verifying the record.
  • Changes are still pending: Allow time for DNS propagation, then refresh the setup status in Search Atlas.

💬 Get help

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.