🔍 Overview
Following a recent redesign of the Search Atlas platform, the location of the Agency Whitelabel settings has changed. If you have an agency whitelabel account and cannot find the option in the interface, this article will guide you to the correct location step by step.
📍 Where to Find Agency Whitelabel Settings
The Agency Whitelabel option has moved from its previous location. Follow these steps to find it:
- Log in to your Search Atlas account.
- Click the apps-grid icon in the header.
- Select More Features.
- Click Agency Hub (Set up your Agency's White Label) to open the whitelabel configuration panel.
If you do not see the Agency Hub option under More Features, confirm that your account plan includes agency whitelabel access. This feature is only available on eligible agency plans.
✅ What You Can Do in Agency Whitelabel Settings
Once you have located the Agency Whitelabel panel, you can manage the following:
- Custom branding — Upload your agency logo and set brand colours.
- Custom domain — Configure a white-labelled domain for client-facing reports and dashboards.
- Client portal settings — Control what your clients see when they log in.
- Email branding — Customise automated emails sent to clients so they reflect your agency brand.
⚠️ Common Reasons You May Not See the Button
If the Agency Whitelabel option is still not visible after following the steps above, consider the following:
- Plan eligibility: Agency Whitelabel is a premium feature. Verify that your current subscription includes it.
- User permissions: Only account owners or users with admin-level permissions can access whitelabel settings. Check with your account owner if you have a restricted role.
- Browser cache: After a platform redesign, a cached version of the interface may display outdated navigation. Try a hard refresh (Ctrl + Shift + R on Windows or Cmd + Shift + R on Mac) or clear your browser cache and reload the page.
- Account type mismatch: If you recently upgraded your plan, log out and log back in to ensure your session reflects the updated permissions.
💡 Quick Tip
Bookmark the Agency Whitelabel settings page directly after locating it so you can return to it quickly in the future without navigating through the menu each time.
🙋 Need More Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.
Additional Notes
Why moved: redesign aligned with OTTO V3 launch consolidates account-level controls into top nav bar for easier access from any page, creating cleaner separation between account management (top) and tool-specific features (sidebar). Also: Before/after visual reference noting button moved FROM left-hand sidebar TO top navigation menu bar.