🔍 What Child Account Quota Means
In a whitelabel setup, the parent account keeps its own plan and quota. A child account does not share that pool. The child gets its own plan, and that plan includes its own full quota. You do not assign part of the parent quota to the child.
A child can be created on the free plan and show only free-plan limits. Creating the child does not move any quota from the parent. The child receives the quota included in the plan you set for it.
📋 Before You Assign Quota
Check these items from the parent account before you change anything:
- You are signed in as the parent or whitelabel owner. A child user cannot change its own plan.
- The child must be linked under your whitelabel account. You can set a plan only for a linked child. An unlinked or separate account is not managed as one of your child accounts.
- The parent plan's remaining quota does not limit the child. Each child receives the full quota included in the plan you set for it. Your own usage and other child plans do not reduce that quota.
- You choose a plan for the child. The plan sets the limits, which can include projects, seats, credits, and the other limits included in that plan.
🛠️ Assign Quota From the Parent Plan
- Sign in to the parent whitelabel account.
- Open the whitelabel or child-account management area.
- Select the child account that should receive quota.
- Open the quota, plan, or allocation settings for that child.
- Select the plan for the child. You do not enter a quota amount, and the choice is not limited by unused parent quota.
- Save the allocation, then reopen the child record to confirm the new amounts are stored.
Save the selected plan for the child. You do not need to reduce an amount or free quota from another child. Each child's plan includes its own quota, and the plans assigned to children are not capped by the parent plan's quota.
✅ Confirm the Child Account Has Quota
- Open the child account, or use the parent view of that child.
- Check the plan or usage area for the assigned limits.
- Confirm each required limit is above zero and that usage has not already consumed it.
- Sign out of the child account and sign back in if the display still shows the old free-account state.
The account can still show its original free-account state after you set a plan. Judge the result by the limits included in the plan you selected, not by the original account type alone.
💡 Fix a Child Account That Shows No Quota
- Quota was never saved. Return to the child allocation screen, enter the amounts again, and save.
- The amount was zero. A child set up with the option to receive quota still needs a positive amount assigned.
- The parent has no remaining quota. Reduce another assignment or review the parent plan limits before trying again.
- The wrong account was selected. Confirm the child email and account name before assigning.
- The child is not under this parent. Quota cannot be moved to an account outside your whitelabel setup.
- You lack owner access. Ask the whitelabel owner to make the assignment or grant the required access.
💬 When to Contact Support
Contact support if the child is correctly linked, the parent has unused quota, and saving a positive allocation still leaves the child at zero. Include the parent account name, child account name, and the quota amounts you tried to assign.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and send your message. A member of our support team will reply in the chat.