🔍 What This Article Covers
If you clicked View Report in an email and were met with an Invitation Required message instead of your report, this article explains why it happens and how to gain access quickly.
❓ Why You See 'Invitation Required'
White label reports are shared through a secure, invitation-based system. The Invitation Required message appears when the platform cannot confirm that the person opening the link has been granted access. This is a security feature that protects your data and keeps reports private.
The most common reasons are:
You are signed in with an email address that does not match the one the report was shared with.
- You opened the link while logged into a different account.
- The invitation has not yet been accepted for the account you are using.
- You were invited but have not finished setting up your account — for example, a password was never set for the invited email.
- The report link was forwarded to you by someone other than the original recipient.
✅ How to Open Your Report
Follow these steps in order to resolve the issue:
- Confirm you are opening the report using the same email address the invitation was sent to.
- Sign out of any other accounts you may be logged into in your browser.
- Return to the original email and click View Report again.
- When prompted, use the invitation to sign in or finish setting up your account — including setting a password if you have not done so already — with the exact email address that received the invitation. On white label domains, self-registration is disabled, so invited users are guided to the dashboard rather than a separate sign-up page.
- Once signed in with the matching email, the report will open automatically.
🧭 If You Still Cannot Access the Report
If the message continues to appear, try these additional checks:
- Check the email address: Make sure there are no typos and that you are not using an alias or forwarding address.
- Use the original email: Open the link directly from the invitation email rather than a forwarded copy.
- Clear your browser cache: Old sign-in data can interfere with access. Clearing your cache or using a private browsing window often helps.
- Check the report URL: If the report link opens dashboard.searchatlas.com instead of your agency's white label domain, this is a known issue our engineering team is currently working on. Please contact support so the report can be re-shared from the correct domain.
- Ask the sender to re-share: Request that the report owner send a fresh invitation to your correct email address.
👥 For Report Owners Sharing a Report
If you are the person sharing a white label report and your recipient reports this issue, confirm the following:
- You entered the recipient's correct email address when sharing.
- The recipient is opening the link with that same address.
- The recipient has completed account setup (including setting a password) from the invitation, since invited users cannot self-register on a white label domain.
- You re-send the invitation if the email address was incorrect or has changed.
Sending a new invitation to the verified email address resolves most access problems immediately.