## **🔍 What This Article Covers**

If you clicked **View Report** in an email and were met with an **Invitation Required** message instead of your report, this article explains why it happens and how to gain access quickly.  


## **❓ Why You See 'Invitation Required'**

White label reports are shared through a secure, invitation-based system. The **Invitation Required** message appears when the platform cannot confirm that the person opening the link has been granted access. This is a security feature that protects your data and keeps reports private.

The most common reasons are:

You are signed in with an email address that does not match the one the report was shared with.

- You opened the link while logged into a different account.
- The invitation has not yet been accepted for the account you are using.
- You were invited but have not finished setting up your account — for example, a password was never set for the invited email.
- The report link was forwarded to you by someone other than the original recipient.

## **✅ How to Open Your Report**

Follow these steps in order to resolve the issue:

1. Confirm you are opening the report using the **same email address** the invitation was sent to.
2. Sign out of any other accounts you may be logged into in your browser.
3. Return to the original email and click **View Report** again.
4. When prompted, use the invitation to sign in or finish setting up your account — including **setting a password** if you have not done so already — with the exact email address that received the invitation. On white label domains, self-registration is disabled, so invited users are guided to the dashboard rather than a separate sign-up page.
5. Once signed in with the matching email, the report will open automatically.

## **🧭 If You Still Cannot Access the Report**

If the message continues to appear, try these additional checks:

- **Check the email address:** Make sure there are no typos and that you are not using an alias or forwarding address.
- **Use the original email:** Open the link directly from the invitation email rather than a forwarded copy.
- **Clear your browser cache:** Old sign-in data can interfere with access. Clearing your cache or using a private browsing window often helps.
- **Check the report URL:** If the report link opens **dashboard.searchatlas.com** instead of your agency's white label domain, this is a known issue our engineering team is currently working on. Please contact support so the report can be re-shared from the correct domain.
- **Ask the sender to re-share:** Request that the report owner send a fresh invitation to your correct email address.

## **👥 For Report Owners Sharing a Report**

If you are the person sharing a white label report and your recipient reports this issue, confirm the following:

- You entered the recipient's **correct email address** when sharing.
- The recipient is opening the link with that same address.
- The recipient has completed account setup (including setting a password) from the invitation, since invited users cannot self-register on a white label domain.
- You re-send the invitation if the email address was incorrect or has changed.

Sending a new invitation to the verified email address resolves most access problems immediately.