🧩 Overview
After installing the OTTO pixel in Shopify, it is common to check whether the code is live by viewing the page source. If you saved the code correctly but cannot find it in the source, this does not necessarily mean the installation failed. This article explains why the pixel may not appear immediately and how to verify it is working.
🤔 Why the Pixel May Not Appear in Page Source
There are two common reasons the OTTO pixel code may not be visible when you view the raw page source in your browser.
- Crawl phase delay: After saving the pixel in Shopify, OTTO begins processing your site. During this phase the pixel may not yet be injected into every page. This process can take a short time to complete depending on your site size.
- Dynamic script injection: Shopify themes and third-party apps can load scripts dynamically after the initial HTML is delivered. The view-source method shows only the raw HTML returned by the server. Scripts that load asynchronously or are injected by JavaScript after the page renders will not appear in this view even when they are fully active.
✅ How to Confirm the Pixel Is Working
Use the steps below to verify the pixel is live without relying on view-source.
- Open your website in Google Chrome.
- Right-click anywhere on the page and select Inspect to open Developer Tools.
- Go to the Network tab and reload the page.
- In the filter search bar type otto or the pixel script name to look for a matching network request.
- You can also log in to the Search Atlas platform and check your OTTO site status to confirm the pixel is communicating with the platform.
If your OTTO site status shows as connected and the pixel request appears in the Network tab, the installation is successful even if view-source does not display it.
🛠️ Reinstalling the Pixel in Shopify
If the Network tab shows no pixel activity and your OTTO status remains inactive after some time, follow these steps to reinstall.
- Log in to Search Atlas and navigate to your OTTO site settings to copy the pixel code.
- In your Shopify admin, locate the theme editor and paste the pixel code in the appropriate location, then save.
- Reload your live site and repeat the Network tab check described above.
📋 Subscription Plan Questions
If you have questions about which sites or features are included in your current subscription plan, the best approach is to contact our support team directly. A team member can review your account, clarify exactly which sites and features are covered under your plan, and walk you through any upgrade or adjustment options that may be available to you.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.