📌 What “Complete” means
A citation marked Complete means the submission was processed successfully at the time it ran. It does not guarantee that the listing will remain visible forever in the Search Atlas account or on the publisher’s website.
⏳ Why older citations may disappear
Completed citations can become unavailable in the account after an extended period, including submissions that are more than 12 months old. Publisher directories may also update, merge, remove, or change listings independently of Search Atlas.
This means an older campaign can show as complete while its citation details are no longer available in the current account view. A missing citation does not automatically mean the original submission failed.
🔎 How to check a citation
- Open the relevant project in Search Atlas.
- Go to the GBP or Citations area.
- Search for the campaign or citation using its name, business details, or campaign ID.
- Review the current status and any available publisher or listing URL.
- Open the publisher URL, if available, to confirm whether the listing is still live.
🛠️ What to do when it is not visible
- Confirm that you are viewing the correct project, location, and account.
- Check whether the citation is older than 12 months.
- Search the publisher directly using the business name, address, and phone number.
- Allow for publisher changes, indexing delays, or listing removals.
- If the citation is important and no longer exists, consider submitting it again through a current citation campaign.
✅ Important expectations
Citation delivery is not a permanent guarantee. Publisher websites control their own directories, and listings can be edited or removed after a submission is completed. Search Atlas may also limit the visibility of older campaign records as the platform is updated.
Do not create duplicate submissions immediately if a citation is still processing or recently completed. First verify the campaign status and publisher listing to avoid unnecessary duplicates.
💬 Need help checking a citation?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.