We previously identified an issue where GBP Posts displayed a "Post updated successfully!" message even though changes were not saved. While this has been resolved, if you experience similar failures, use the workaround steps below to ensure your intended content goes live.
🔍 What's Happening
When you edit a published GBP post — for example, removing an image or changing the post body — and click Update Post, a green "Post updated successfully!" notification appears. Despite this message, the update is rejected and your changes are discarded with no visible error.
This means a post can appear updated when it has not actually changed. This issue primarily affects published GBP posts. In some cases, draft posts may also experience similar save failures, particularly when images are involved.
🛠️ Workaround Steps
Follow these steps to ensure your updated content goes live:
- After clicking Update Post, navigate away from the post and return to it to confirm whether your changes appear.
- If your changes are not visible, do not retry editing the published post — it will fail silently again.
- Delete the published post, then recreate it from scratch with your updated content. This bypasses the issue and ensures your intended content is published correctly.
🔧 Engineering Status
This issue has been identified and resolved. If you continue to experience save or update failures when editing GBP posts, please contact our support team for assistance.
📞 When to Contact Support
If you are unable to delete and recreate the post, or if the workaround does not resolve your situation, contact our support team for direct assistance. Include the name of the affected post and your GBP account details so we can investigate quickly.
🎯 If you continue to encounter issues with saving or updating GBP posts, our support team is ready to help. Please reach out with details of the post and your account information, and we'll assist you promptly.