📋 Overview
Some customers have experienced automated Google Business Profile (GBP) posting stopping unexpectedly, or have noticed quota counts that did not reflect their actual active locations. Separately, customers who cancelled their subscription and expected a refund for charges made shortly after cancellation have raised billing disputes. This article explains what happened, what has been fixed, and what steps to take if you are still affected.
🛑 Why Did Automated GBP Posting Stop?
Automated GBP posting may have paused for one or more of the following reasons:
- Quota counted deleted locations: A bug caused deleted or disconnected GBP locations to remain counted toward your active posting quota. This inflated your quota usage and, in some cases, caused the system to treat your account as over-limit, preventing new posts from being generated for approval.
- Posts not entering the approval queue: Even when a custom posting frequency was correctly configured, a pipeline issue prevented new posts from being created and surfaced for review.
- Review replies posted despite quota being disabled: A separate issue allowed review reply automation to continue even when GBP automation quota was turned off at the admin level. This has also been resolved.
✅ What Has Been Fixed
The Search Atlas engineering team has resolved the core issues that caused these problems. Here is a summary of completed fixes:
- Quota counting corrected: Deleted and inactive locations are no longer counted toward your active GBP posting quota. Your quota should now accurately reflect only connected, active locations.
- Post generation restored: The automated posting pipeline has been updated so that posts are generated and queued for approval according to your configured frequency.
- Review reply automation scoped correctly: Review replies now respect quota settings. Automation will not run when GBP quota is disabled.
- Pipeline reliability improvements: Additional work is in progress to ensure exact-minute publishing, eliminate stalled background jobs, drain any backlog of queued posts, and improve system observability so issues like these are caught earlier.
🔍 Check Your Current Posting Status
After these fixes, your automated GBP posting should resume automatically. To verify everything is working correctly, follow these steps:
- Log in to Search Atlas and navigate to Local → GBP Galactic (GBP Projects) in the left sidebar.
- Confirm your locations are connected and show as Active.
- Check your posting frequency settings to ensure your preferred schedule is still configured.
- Review the Posts Pending Approval queue to see if new posts have been generated.
- If the approval queue is empty and no posts have appeared within your expected posting window, proceed to contact support using the instructions at the bottom of this article.
💳 Billing Disputes and Refund Questions
If you cancelled your subscription and were subsequently charged — for example, if you cancelled on July 7th but were billed on July 9th — here is how billing and cancellations work, and what to expect:
- Cancellation effective date: Cancellations take effect at the end of your current billing period. A charge that occurs after a cancellation request but before the billing period ends may still be valid, depending on when in the cycle you cancelled.
- Refund eligibility: If you believe a charge occurred in error — outside your billing period, or after your access was fully terminated — you may be eligible for a refund. Refund requests are reviewed on a case-by-case basis.
- Documenting your request: To help our team validate your refund request as quickly as possible, have the following ready: your account email address, the exact cancellation date, the charge date and amount, and any confirmation emails you received.
Our team cannot process refunds through this knowledge base. Please use the support chat described below so a human teammate can access your account history and confirm whether a refund was issued or is owed.
🛠️ Still Experiencing Issues?
If automated posting has not resumed, your quota still appears incorrect, or you need a billing dispute reviewed, our support team can investigate your specific account.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.