🔍 Why the Address Field Is Locked
Local Citations orders, including Neustar orders, show Quality assurance after the order is paid. While an order is in Quality assurance, the business details cannot be changed in the dashboard because Edit & Submit stays disabled. This keeps the submitted details unchanged while the order is reviewed.
⏳ Understanding Your Order Status
Check the status of your order before taking any action. Each status determines what you can change.
- Quality assurance: The order is being reviewed. Address and business details cannot be edited.
- Submitting, Quality assurance, and Live checks: The order is still being processed. Address and business details cannot be changed during these stages.
- Completed: The order is finished. At least 70% of listings are live, and any missing listings may appear over the next few days or weeks. Open the order and choose Edit & Submit to correct the address. The update is free and is sent on the same order.
🛠️ Steps to Request an Address Correction
If the address on your order is incorrect, follow these steps to find the right path forward:
- Open GBP Galactic, go to Local Citations, and select the order for the affected business.
- Confirm the current order status. If it is Submitting, Quality assurance, Live checks, or On hold, Edit & Submit is locked. Editing becomes available only when the status is Completed.
- Write down the exact address you need, including suite or unit numbers, city, state, and ZIP code. For example: 207 Albert Pike Rd Suite A, Hot Springs AR 71913.
- When the order status is Completed, open the order menu and choose Edit & Submit. Update the address, review the business details, and confirm the submission. The correction is free and updates the existing order.
- After you choose Edit & Submit and confirm the corrected address, the update is sent on the existing order at no charge. You do not need a refund or a new order for this correction.
Please do not place a new order for the same location until support has responded. A duplicate order can create conflicting listings and may be harder to correct later.
💬 Getting Further Help
If you need further assistance, open the chat widget in the bottom-right corner of the platform and send your message. A member of our support team will reply in the chat.
💡 Preventing Address Issues on Future Orders
Accurate information at the start saves time and avoids corrections later. Before submitting a Local Citations order, review each field carefully:
- Use the full official address: Include suite, unit, or building numbers exactly as they appear on official business records.
- Match your public listings: Make sure the address matches your website, Google Business Profile, and other directories.
- Check spelling and formatting: Abbreviations such as Rd, Ave, and St should be consistent across all listings.
- Review before submitting: Once the order is submitted, changes stay locked through Submitting, Quality assurance, and Live checks. You can use Edit & Submit only after the status is Completed, so confirm every detail before placing the order."}