🔍 Overview
Your Local SEO Heatmap quota may show as depleted — even if you believe credits should be available — when a recent payment on your account has failed. This article explains why this happens and what steps you can take to restore your full quota.
💳 Why a Failed Payment Depletes Your Quota
When Search Atlas cannot process a payment, your account is temporarily restricted to prevent usage beyond what has been paid. This affects resource-heavy features like the Local SEO Heatmap, which consumes quota credits each time an audit runs. As a result:
- Your displayed quota may drop to zero or to a lower-than-expected number.
- Any attempt to run a new Local SEO Heatmap audit may be blocked until the payment issue is resolved.
- Quota that appeared available before the failed payment may be placed on hold until billing is confirmed.
This is not a bug — it is a safeguard to keep your account in good standing and ensure accurate quota tracking.
✅ How to Check Your Current Quota
Before troubleshooting billing, confirm your current quota balance by logging in to Search Atlas and reviewing the quota information available in your account. If your quota reads zero or lower than expected, a billing issue is the most likely cause.
🛠️ How to Resolve a Failed Payment
Fixing the failed payment will restore your quota. Follow these steps:
- Navigate to Billing (or Subscription) from the top-right avatar (Account Menu) in the platform.
- Review any outstanding invoices or payment failure notices displayed on the page.
- Update your payment method if the card on file has expired, been declined, or been replaced.
- Retry the failed charge manually, or wait for the next automatic retry if one is scheduled.
- Once the payment is processed successfully, check whether your quota has been restored. If it has not updated after a few minutes, refresh your browser and check again.
🗺️ Running a Local SEO Heatmap Audit After Quota Is Restored
After your payment is confirmed, return to the Local SEO Heatmap section of the platform and attempt to run your audit as normal. If your quota still appears depleted after a successful payment, allow a few minutes for the system to sync and then refresh your browser before trying again.
🚫 Still Seeing Issues?
If your quota remains depleted after successfully resolving a failed payment, please be ready to share the following when reaching out for support: your account email, the approximate date and time the payment was processed, and any confirmation or error messages you received. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.