🔍 Overview
Some customers have experienced an issue where adding an image to a Google Business Profile (GBP) post causes the post to fail to save. The post may remain in draft state without the image attached. This has been confirmed as a backend defect that Search Atlas engineering has investigated and resolved.
⚠️ Symptoms
- You add an image to a GBP post, but the post will not save.
- The issue occurs across multiple projects, not just one.
- The post appears to be stuck in draft state with no image attached.
- The image may appear as a placeholder or cloud icon in the post preview.
📋 What Caused This Issue
This was a confirmed backend defect in the Search Atlas platform. Images failed to attach to posts because of missing internal media reference data that links uploaded images to their respective posts. Additionally, a separate issue caused a 403 error when uploading images in GBP Posts, and in some cases the UI could become frozen or unresponsive during post creation. Engineering has resolved these defects and applied fixes to affected posts.
✅ Steps to Take Right Now
- Navigate to Left sidebar → Local → GBP Projects and open the affected project.
- Locate the post or posts that failed to save with images. Check whether they are sitting in draft state.
- Try re-opening each affected draft post and re-attaching your image, then attempt to save again. In many cases, the underlying fix allows the save to complete successfully now.
- If the image still does not attach or the post remains stuck, do not delete the draft. Leave it in place so that our team can inspect the post data if needed.
- Note which specific posts and projects are affected before reaching out — this helps our team investigate faster.
💡 Tips to Avoid Image Issues
- Use images uploaded directly through the platform rather than external URLs where possible, as external URLs may not meet storage requirements.
- If you see a placeholder or cloud icon instead of your image in the post preview, this is a sign the image did not attach correctly — do not publish the post until the image is confirmed.
- If the post creation screen freezes or becomes unresponsive while uploading an image, refresh the page and check your drafts before attempting again to avoid creating duplicate posts.
🚀 Still Experiencing the Issue?
If you re-attach your image and the post still will not save, this may indicate a new or unresolved instance of the defect. Please do not delete your draft posts, as our engineering team may need to inspect them directly.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.