🔍 Overview
Your logo appears in your Search Atlas account and on any client-facing reports you generate. If your logo is not loading or displaying correctly, the most common cause is an image that does not meet the platform's size or format requirements. This article explains exactly what is accepted and how to upload your logo successfully.
📐 Logo Requirements
Before uploading, make sure your logo file meets all of the following specifications:
- Maximum dimensions: Less than 256 pixels on each side (width and height must both be under 256px)
- Recommended format: PNG with a transparent background for the best visual result
- Accepted formats: PNG, JPG, JPEG, GIF, SVG
- File size: Keep the file as small as possible while maintaining quality; large files may fail to upload or load slowly
Important: Images at 256px or larger will not upload correctly. Resize your logo to under 256px on both dimensions before attempting to upload.
🚀 How to Upload Your Logo
- Log in to your Search Atlas account.
- Click your profile icon or account name in the top-right corner of the dashboard.
- Select Account Settings from the dropdown menu.
- Navigate to the Branding or Profile section.
- Click Upload Logo or the existing logo placeholder.
- Select your prepared image file from your device.
- Click Save to apply the change.
Once saved, your logo will appear in the platform header and on generated reports within a few moments. Refresh the page if it does not appear immediately.
🛠️ Troubleshooting Logo Upload Issues
If your logo still does not load after uploading, work through the following steps in order:
- Check the image dimensions: Open the file on your device and confirm both the width and height are under 256px. Even one dimension at 256px or above will cause the upload to fail or the image not to display.
- Resize the image: Use a free tool such as Canva, Adobe Express, or your operating system's built-in image editor to resize the file below 256px on both sides.
- Check the file format: Rename the file if necessary to ensure the extension matches the actual file type (for example, a file saved as .png should genuinely be a PNG image, not a renamed JPG).
- Clear your browser cache: After uploading, hold Shift and click the refresh button, or open the page in a private or incognito window to confirm the logo loads without cached data interfering.
- Try a different browser: If the issue persists, test the upload in a second browser such as Chrome or Firefox to rule out a browser-specific conflict.
- Check your internet connection: A slow or unstable connection can interrupt file uploads. Switch networks or reconnect and try again.
- Disable browser extensions: Ad blockers or privacy extensions can occasionally block file upload dialogs. Temporarily disable them and retry.
❓ Frequently Asked Questions
Can I use a logo larger than 256px? No. The Search Atlas platform requires logo images to be smaller than 256px on both the width and height. Images at or above this threshold will not display correctly. Always resize before uploading.
What is the best format to use? PNG with a transparent background is strongly recommended. It produces a clean result on both light and dark backgrounds and is widely supported by the platform.
My logo uploaded but looks blurry — what should I do? This usually happens when a very small image is stretched. Start with the highest quality version of your logo available and resize it to just under 256px rather than scaling a tiny image up.
Will my logo appear on client reports? Yes. Once your logo is saved in your account settings, it will automatically appear on reports generated within Search Atlas, giving your deliverables a branded appearance.
💬 Still Need Help?
If you have followed all the steps above and your logo is still not loading, If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.