🔍 Why Reviews Stop Showing
If customer reviews have disappeared from your website, it usually means your Google Business Profile (GBP) connection has been interrupted. This can happen when Google refreshes its authentication tokens, when you change your Google account password, or when permissions for the Search Atlas integration are revoked. Reconnecting your account restores the data flow and brings your reviews back.
📋 Before You Start
Make sure you have the following ready before reconnecting:
- Access to the Google account that owns or manages your Google Business Profile.
- Admin or Owner-level permissions on that Google Business Profile.
- Login credentials for your Search Atlas account.
🔗 How to Reconnect Your Google Business Profile
- Log in to your Search Atlas account.
- In the left sidebar, click Local.
- You will land on the GBP Projects page. Locate the project associated with the business profile that is no longer displaying reviews.
- Click the project to open it, then look for a connection status indicator or a Reconnect button. If your connection has expired or been revoked, a warning banner or a disconnected status will be visible.
- Click Reconnect (or Connect GBP Account if the profile needs to be linked from scratch).
- A Google authentication window will open. Select the Google account that manages your Business Profile and click Allow to grant Search Atlas the required permissions.
- Once authentication is complete, you will be returned to your project page. The connection status should now show as active.
- In the left sidebar, click Local → Reviews to confirm that your reviews are loading correctly.
⏱️ How Long Does It Take for Reviews to Reappear?
After a successful reconnection, reviews typically reload within a few minutes. If your review count is large, it may take up to 15 minutes for all data to fully populate. Refresh the Reviews page if reviews do not appear immediately after reconnecting.
🌐 Checking Reviews on Your Website
Once reviews are visible inside Search Atlas under Local → Reviews, verify that they are also displaying correctly on your website. Clear your browser cache or check in a private/incognito window to make sure you are seeing the latest data. If your website uses a widget or embed code to pull in reviews from Search Atlas, ensure the embed code is still correctly placed and published on your site.
🛠️ Troubleshooting Common Issues
- No Reconnect button visible: Try removing the existing project and re-adding your Google Business Profile by going to Local → GBP Projects and using the Connect GBP Account option.
- Authentication fails or loops: Make sure you are signing in with the correct Google account — specifically the one that has Owner or Manager access to the Business Profile.
- Reviews load in Search Atlas but not on the website: Double-check that your website embed code or widget is still active and has not been removed during a recent site update.
- Only some reviews are showing: Google may limit the number of reviews returned by the API. This is a platform-level restriction and is not specific to Search Atlas.
💡 How to Prevent Future Disconnections
To reduce the chance of your connection dropping again, keep these tips in mind:
- Avoid changing the password on the Google account linked to Search Atlas without reconnecting afterward.
- Do not revoke Search Atlas permissions from your Google account's security settings.
- If you transfer ownership of your Google Business Profile to a different Google account, reconnect the integration using the new owner account.
🙋 Need More Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.