🔍 Overview
Some customers have noticed that the edit icon is no longer visible on certain rows in the OTTO SEO suggested fixes section, and that the option to write suggestions manually is no longer available. This article explains what is known about this behaviour and how to get help if you are affected.
⚙️ What Is Happening
Some users have reported that the edit icon on OTTO SEO suggestion rows is not visible, and that the ability to manually write or enter suggestions in the suggested fix section is unavailable. The exact conditions that cause these features to be hidden have not been fully confirmed, and this behaviour is currently under investigation as a potential bug.
If you are experiencing this, you are not alone — it has been reported by multiple customers and is a known issue being looked into by the Search Atlas team.
📋 How to Escalate This Issue
Because the root cause of this behaviour has not yet been confirmed, the best course of action is to contact the support team directly. To help the team investigate as quickly as possible, please have the following ready before reaching out:
- The project name or domain where OTTO SEO is set up
- The specific page or URL where the edit icon or manual suggestion option is missing
- A screenshot showing the affected row or section, if possible
- The approximate date and time you first noticed the issue
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.