🔍 Overview
Local citation campaigns in Search Atlas sometimes appear stuck under Local → Local Citations (Local Citations) with a status of Incomplete or Warning instead of Complete for an extended period. This is a known issue that our internal team can investigate and resolve on the backend. There is currently no self-serve option to force a status update from within the platform.
⚠️ Why This Happens
A citation campaign may remain in an Incomplete or Warning state without progressing to Complete due to a backend processing issue. The exact root cause can vary by campaign and requires investigation by our support team.
✅ Steps to Take Before Contacting Support
- Locate the affected citation campaign in the platform and note its current status.
- Record your campaign name or ID — you will need this when contacting support.
- Note approximately when the campaign was submitted, so our team can assess how long it has been stuck.
🛠️ What Our Team Does to Fix It
When our support team investigates a stuck citation campaign, we will look into the backend status of your submission and take the appropriate action to resolve it. These actions can only be performed by our internal team.
📋 Information to Have Ready
To help our team resolve your issue as quickly as possible, please have the following on hand when you reach out:
- Your campaign name or ID
- The approximate date the campaign was submitted
- A screenshot of the current stuck status, if possible
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.