🔍 Overview
Link Lab is Search Atlas's managed link-building tool that lets you place articles on publisher sites to earn high-quality backlinks. Like any complex workflow, occasional technical issues can arise — from orders missing article content to submission errors. This article walks you through the most common Link Lab problems and how to fix them.
⚠️ Common Link Lab Issues and What They Mean
Below are the most frequently reported issues in Link Lab and what typically causes them.
- Order created but no article is shown for review: This can happen when an order is placed through the AI Agent and the article fails to attach correctly to the order record. The order exists, but the content is missing from the review screen.
- Article submission not completing: The Content Genius to Link Lab bridge occasionally encounters errors when passing a drafted article into a Link Lab order. The article may appear complete in Content Genius but fail to transfer.
- Missing "Replace Publisher" option: On some existing orders, the option to swap the publisher is not visible. This is a known issue that has been resolved for new orders, but older orders may still be affected.
- Misleading post-completion guidance: After an order is marked complete, some users see edit prompts that no longer apply. This is a display issue and does not affect your order status.
🛠️ Step-by-Step Troubleshooting
Work through these steps before contacting support. Most issues can be resolved without escalation.
- Refresh the order page. Navigate away from the order and return to it. Some display issues resolve with a fresh page load.
- Check your order status. In Link Lab, locate your order and confirm its current status. If the status shows as complete but no article is visible, the content may not have transferred correctly.
- Verify the article in Content Genius. Go to Left sidebar → Content → Content Genius and check whether the article was saved there. If the article exists in Content Genius but did not appear in your Link Lab order, this confirms a transfer issue.
- Re-submit the article manually. If the article is available in Content Genius, try re-initiating the submission to Link Lab from within the article editor. Look for the Link Lab submission option in the article actions menu.
- Check for browser or cache issues. Hard-refresh your browser (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac) and try again. Try a different browser if the issue persists.
- Note your order ID. If you still see a problem, make a note of your order ID (for example, a number such as 34611) before contacting support. This helps our team investigate quickly.
📋 Information to Have Ready Before Contacting Support
If the steps above do not resolve your issue, our support team will need the following details to investigate efficiently.
- Your order ID or order number (visible on the order detail page)
- The publisher name associated with the order, if known
- A brief description of what you expected to happen versus what actually occurred
- Any error messages displayed on screen (a screenshot is helpful)
- Whether the order was created manually or via the AI Agent
💡 Tips to Avoid Link Lab Issues
- Always review your article fully in Content Genius before submitting it to Link Lab. Incomplete drafts can cause transfer failures.
- Avoid closing the browser tab immediately after placing an order. Wait for the confirmation screen to fully load.
- If using the AI Agent to create Link Lab orders, double-check the order page shortly after the agent completes the task to confirm the article is attached.
- For older orders missing the "Replace Publisher" option, create a new order with your preferred publisher rather than editing the existing one.
💬 Still Need Help?
If you have followed the steps above and your Link Lab issue is not resolved, our team is ready to assist. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.