Why Did I See Charges on My VIP Signup?
When you sign up for a VIP plan, you may see one or more charges appear on your billing statement that you want to understand. These charges relate to your VIP plan selection at signup. Reviewing your confirmation details is the best first step to reconcile what you were billed.
What to Do If You Have Questions About Your VIP Billing
If the amount you were charged differs from what you expected, or if you want a clear explanation of what your charges cover, follow these steps:
- Check the confirmation or receipt email sent to you when you completed your VIP signup — this will include details about what you were charged at the time of purchase.
- Log in to your Search Atlas account and navigate to the billing section to review any invoices or payment records associated with your account.
- Compare the amounts shown on your statement against what was presented at checkout during your VIP signup.
- If you still have questions about your charges after reviewing your confirmation email and billing records, note down the exact amounts charged, the dates of each transaction, and the email address associated with your account before reaching out — this information will allow the support team to locate your billing records quickly and clarify each line item.
Getting Further Clarification
Because VIP plan pricing and charge structures can vary based on selections made at signup, the most accurate explanation of your specific charges will come from reviewing your confirmation email or speaking directly with our support team, who can look up your account and walk you through exactly what each charge covers.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.