🎯 What's Included in Your Pro Plan
When you upgrade to Search Atlas Pro, your plan includes 5 OTTO Sites at no additional cost. OTTO Sites are AI-powered landing pages that help you capture leads and drive conversions. If you need more than 5 OTTO Sites, you can purchase additional slots as an add-on for $85 per month per extra site.
💰 Why You Might Still See an Add-on Charge
If you recently upgraded to Pro and notice a continued charge for OTTO Sites add-ons, it's likely due to one of these reasons:
- Billing cycle timing: Your add-on charges may have been processed before your upgrade took effect. The charge will stop on your next billing date.
- Duplicate billing: In rare cases, the system may not have immediately removed the add-on after your upgrade completed. This can be resolved quickly.
- Using more than 5 OTTO Sites: If you have more than 5 OTTO Sites active, each additional site is charged at $85 per month.
🔍 How to Check Your OTTO Site Count
To see how many OTTO Sites you're currently using and verify your billing:
- Log into your Search Atlas account.
- Navigate to OTTO SEO in the left sidebar.
- Select All Sites (OTTO SEO Projects) from the menu.
- Count the active OTTO Sites listed in your dashboard.
- Go to your Avatar (top-right) > Billing to review your current plan and active add-ons.
Compare the number of OTTO Sites you're using to your plan's included limit. If you're using 5 or fewer sites and still see an add-on charge, this indicates a billing issue that needs immediate attention.
🛠️ How to Stop Unwanted OTTO Sites Add-on Billing
If you've upgraded to Pro and should no longer be charged for OTTO Sites add-ons, follow these steps:
- Go to your Avatar (top-right) > Billing in your account.
- Locate the OTTO Sites add-on in your active subscriptions.
- On the Billing (Plans & Top-ups) page, review your active add-ons. Note that there is no Cancel Subscription or Remove Add-on button available here.
- To stop the add-on charge, contact our team for assistance.
If the add-on doesn't appear in your billing settings or you cannot remove it yourself, our team can help you immediately through the chat widget.
⚡ Troubleshooting Ad Creation Freezing
If you're experiencing frozen or unresponsive ad creation while using OTTO Sites, try these steps:
- Clear your browser cache and cookies: This resolves most performance issues.
- Use a different browser: Test Chrome, Firefox, Safari, or Edge to rule out browser-specific problems.
- Check your internet connection: A slow or unstable connection can cause the interface to freeze.
- Disable browser extensions: Ad blockers and security tools sometimes interfere with the platform.
- Ensure you're on the latest version: Always refresh the page or log out and back in.
If ad creation continues to freeze after trying these steps, please reach out for support—our team can investigate further and may identify account-specific issues.
💡 Managing Your OTTO Sites Quota
Your Pro plan comes with 5 included OTTO Sites. To manage your quota:
- To add more sites: Purchase an additional OTTO Sites add-on from Avatar (top-right) > Billing (Plans & Top-ups) using the Add-on button. Each extra site costs $85 per month.
- To reduce costs: Delete OTTO Sites you no longer need. Once deleted, you'll stop being charged for those slots on your next billing date.
- To pause temporarily: You can unpublish OTTO Sites without deleting them. They won't generate charges, but you can reactivate them later.
❓ Frequently Asked Questions
How long does it take for billing to update after I cancel an add-on? Add-on charges stop on your next billing date. You won't be charged again after cancellation is confirmed, but any already-processed charge for the current cycle cannot be reversed retroactively through the platform—our team can review this manually if needed.
Can I downgrade from Pro to a lower plan? Yes. If you downgrade, you'll keep only the OTTO Sites included in your new plan. Any extra OTTO Sites will need to be deleted or converted to add-on charges.
What if my Pro plan includes more than 5 OTTO Sites but I was only told about 5? All Pro plans include 5 OTTO Sites. If your plan states otherwise, or if you need clarification, our team can confirm your entitlements immediately.
📞 Need Help with Your Billing?
If you've reviewed your billing and still have charges that shouldn't be there, or if you need help canceling OTTO Sites add-ons, our support team can resolve this in minutes. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.