🔍 Overview
Some iPhone users find that the approval button inside the Search Atlas platform appears below the visible screen area, making it difficult or impossible to tap. This is a known display issue on iOS mobile browsers. The steps below offer general workarounds you can try to access the approval button on your iPhone.
📋 Affected Area
- Feature: Tool approval workflow
- Affected devices: iPhone (iOS Safari and other mobile browsers)
🛠️ Workarounds to Access the Approval Button
Try the following options in order. Most users are able to resolve the issue with one of these approaches.
- Scroll down on the approval screen. After the approval prompt loads, place your finger on the screen and scroll downward. The button may simply be off-screen and reachable by scrolling.
- Rotate your iPhone to landscape mode. Turn your device sideways to switch to landscape orientation. The wider view often brings hidden UI elements into the visible area.
- Zoom out in your browser. Reduce the zoom level in your browser settings and reload the page, then try tapping the approval button again.
- Request the desktop site. Most iOS browsers offer an option to load the full desktop version of a website. Enabling this forces the full desktop layout, which may position the button correctly.
- Use a different browser. If your current browser is not working, try an alternative iOS browser. Navigate to app.searchatlas.com, log in, and retry the approval step.
- Switch to a desktop or laptop. If none of the above options work, completing the approval action from a desktop browser is the most reliable alternative.
⚙️ Current Status
This is a known usability issue on iPhone devices. No action is needed on your end beyond the workarounds above.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.