🧩 Why This Happens
After installing the Search Atlas WordPress plugin, it is common to see empty or blank values in your on-page audit dashboard. This does not mean the audit failed — it usually means one or more setup steps were not completed correctly.
✅ What to Have Ready When Contacting Support
Because empty on-page audit results after plugin installation require backend investigation to diagnose, our team will need the following information to look into your specific case:
- The exact URL you are trying to audit
- The domain registered in your Search Atlas plugin settings
- The date and time you first noticed the empty results
- Any error messages displayed in the plugin settings or audit dashboard (copy the exact text)
- A screenshot of the empty audit result, if possible
Having these details ready will allow our team to identify the root cause and resolve it as quickly as possible.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.