Overview
If you are seeing a 'not found' status after connecting your Cloudflare API token to OTTO, this may be related to how OTTO's pixel installation interacts with your custom site configuration. Because the details of this issue can vary depending on your specific site setup, our support team will need to review your case directly to identify the correct resolution.
What to Have Ready Before Contacting Support
To help our team resolve your issue as quickly as possible, please have the following information available when you reach out:
- Your site URL where OTTO is being installed.
- The exact 'not found' error message or status text shown in the platform.
- A description of how you completed the Cloudflare API token connection and any steps you have already tried.
- Any screenshots of the error or relevant settings pages.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.