🔍 Overview
Some customers notice unexpected content, overlapping elements, or unusual behaviour when clicking on the Projects section of their account. This article walks you through the most common causes and the steps you can take to resolve them quickly.
⚙️ Common Causes of Projects Display Issues
UI display problems in the Projects section are usually caused by one of the following:
- Cached browser data — outdated files stored in your browser can cause the interface to render incorrectly.
- Browser extensions — ad blockers, script blockers, or other extensions may interfere with how the platform loads.
- Unsupported or outdated browser — the platform works best on the latest versions of Chrome, Firefox, Edge, or Safari.
- Temporary session error — a interrupted login session can occasionally cause elements to display out of place.
- Account or project configuration — in some cases, a specific project setting or permission level may trigger unexpected display behaviour.
🚀 Step-by-Step Troubleshooting
Follow these steps in order. Most display issues are resolved within the first few steps.
- Hard refresh the page. Press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac) to force the browser to reload the page without using cached files.
- Clear your browser cache and cookies. Go to your browser settings, clear all cached images, files, and cookies, then reload the platform.
- Disable browser extensions. Temporarily turn off any extensions — especially ad blockers or script managers — and check if the issue persists.
- Try a different browser or an incognito/private window. This rules out browser-specific conflicts. If the Projects section displays correctly in a private window, a browser extension or cached data is likely the cause.
- Log out and log back in. Sign out of your Search Atlas account, close the tab, reopen the platform, and sign in again to start a fresh session.
- Check on a different device. If possible, access your account from another computer or device to determine whether the issue is device-specific.
📊 Checking Your Project Settings
If the display issue is limited to a specific project, it may be related to how that project is configured. To review your project settings:
- Navigate to the Projects section from your main dashboard.
- Click on the affected project to open it.
- Review the project details, including any assigned team members or connected domains, for anything that looks incomplete or misconfigured.
- If a project appears duplicated, blank, or showing data from a different project, note the project name and the exact behaviour you are seeing before reaching out for support.
👥 Reviewing Team Member Access
Display discrepancies can sometimes occur when account permissions are inconsistent across team members. To check your team settings, click your avatar in the top-right corner of the platform and select Team Members, or navigate directly to /settings. Confirm that roles and project access are configured as intended for each user.
💡 When to Contact Support
If you have completed all the steps above and the issue is still present, our support team can investigate your specific account and project configuration directly. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.
To help us resolve your issue as quickly as possible, please have the following ready before reaching out:
- The name of the affected project
- A description of what you see when clicking on Projects (e.g. blank screen, duplicate entries, wrong data)
- The browser and device you are using
- A screenshot or screen recording of the issue, if possible