📋 Understanding Refund Eligibility
Refunds are calculated based on unused quotas. If you have already used a portion of your quotas, only the remaining unused amount can be refunded to your original payment method. HDC credits may be offered as an alternative, but you can request the original payment method if preferred.
🔍 Check Your Quota Usage
Before requesting a refund, verify how many quotas you have used. This information is available in your account billing or usage section. Knowing the used versus unused quotas helps set expectations for the refund amount.
📝 Request a Refund to Original Payment Method
- Open the chat widget in the bottom-right corner of the platform.
- Type human teammate to connect with a support agent.
- Provide your invoice or order details and clearly state you want a refund to your original payment method, not HDC credits.
- Confirm the number of unused quotas eligible for refund once the agent reviews your usage.
⏱️ Refund Processing Time
Once approved, refunds to the original payment method typically reflect within 5–10 business days. The refund amount corresponds to the value of unused quotas only.
💡 Key Points to Remember
- Used quotas are not refundable.
- Refunds are issued only for unused portions.
- Original payment method refunds must be requested explicitly — HDC credits are the default alternative.
- Support agents can process the refund after confirming eligibility.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.