💡 What happens when you cancel
Canceling your Search Atlas subscription stops future billing according to your plan’s cancellation terms, but it does not automatically refund payments that have already been made. Refunds are reviewed and processed separately, so canceling a plan does not confirm that a refund will be issued.
🧾 How to request a refund review
- Open the chat widget in the bottom-right corner of the platform.
- Type human teammate to be instantly connected with a member of our team.
- Share the account and subscription details, the invoice or charge you’re asking about, and why you’re requesting a refund. For example, explain if you canceled because your agency has another Search Atlas account.
Our team can review the charge and let you know whether a refund can be issued. Refund requests are not guaranteed.
⚠️ If you were charged after canceling
Sometimes a renewal charge may occur after a cancellation, and cancellation and billing records may not update in sync. These cases need a manual review; a refund is not applied automatically. Contact our team through the in-platform chat and provide the cancellation and charge details.
🔎 Find your billing details
To review your subscription or locate billing records, go to Top-right corner (avatar) → Billing. Use the Plans & Top-ups tab to manage your subscription, and the Invoices or Activity Log tabs to search billing records.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.