🔍 Why Cancellation Confirmation Matters
Submitting a cancellation request does not always feel final. You may be unsure whether your plan, your Top-Up, or both have been fully processed. This article explains how to verify your cancellation status and what to do if anything still appears active.
📋 What Gets Cancelled
A full cancellation on your Search Atlas account typically covers two separate items:
- Your subscription plan — the recurring monthly or annual billing for your Search Atlas tier.
- Any active Top-Ups — additional usage credits billed separately from your main plan.
Both must be cancelled independently. Confirming only one does not guarantee the other has stopped.
🗂️ How to Check Your Cancellation Status
To verify whether your cancellation has been fully processed, review the billing section of your account and look for the current status of your subscription plan and any Top-Ups. If both your plan and any Top-Ups show as cancelled or inactive, your cancellation has been fully processed.
If you are unsure where to find this information or the status is unclear, contact our support team directly. An agent can verify and confirm the cancellation on the backend — exactly as our team does when resolving these cases.
⚠️ What to Do If Something Still Appears Active
If your plan or a Top-Up still shows as active after you initiated a cancellation request, do not submit a new cancellation request right away. Duplicate requests can complicate your billing record.
Instead, reach out to our support team so an agent can check the status and confirm the cancellation on the backend. Our team handles these verifications directly and can resolve any discrepancy quickly.
💡 Tips for a Clean Cancellation
- Check both your subscription plan status and any Top-Up status after any cancellation action — both must be cancelled independently.
- Keep a record or screenshot of any cancellation confirmation you receive, in case you need to reference it later.
- If you cancelled close to your renewal date, your access may continue until the end of the current billing period — this is expected and does not mean the cancellation failed.
💬 Still Need Confirmation?
If you have reviewed your account and are still unsure whether your cancellation is complete, our team can verify this directly on the backend. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.