📋 Overview of Our Refund Policy
Search Atlas offers a clearly defined refund window for all add-on purchases, including the VIP package and group SEO package. Understanding this policy before purchasing helps you make confident decisions about your subscription.
Refund eligibility is based on the date of purchase, not on whether the features have been used. Once the refund window has passed, purchases are considered final — regardless of onboarding status or feature usage.
⏱️ Refund Eligibility Window
To be eligible for a refund on any Search Atlas package, your request must be submitted within 3 days of the original purchase date. This applies to:
- The VIP package
- The group SEO package
- Any other add-on or upgrade purchased within your account
Requests submitted after this window are outside our standard refund policy and are not automatically approved.
❓ What If I Haven't Used the Features Yet?
Non-usage of a package or feature does not automatically qualify a purchase for a refund once the eligibility window has closed. Access to the features is granted at the time of purchase, not at the time of first use.
Common scenarios that do not override the refund window include:
- Purchasing a package before completing your onboarding
- Not logging in or activating the features after purchase
- Deciding the package is not the right fit after the window has passed
We strongly recommend reviewing all package details and confirming your needs before completing a purchase.
🔍 How to Check Your Purchase Date
You can verify the date of any package purchase by checking the billing confirmation email sent to you at the time of purchase, or by reviewing your payment records. If you are unsure of your exact purchase date, our support team can look this up for you when you reach out.
📝 How to Submit a Refund Request (Within the 3-Day Window)
If your purchase is within the eligible refund window, follow these steps to submit your request:
- Contact our support team through the platform.
- Provide your account email address, the package name, and the date of purchase.
- Our team will review your request and confirm eligibility.
Please have your billing details ready to help our team process your request as quickly as possible.
🔄 Requesting a Review for Out-of-Window Refunds
If your refund request falls outside the 3-day policy window, you are not automatically entitled to a refund — however, you may still submit a request for manual review by our billing team. Exceptions are not guaranteed but will be considered on a case-by-case basis.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.