🔍 Understanding How This Charge Appeared
Search Atlas occasionally partners with webinar hosts and online events to offer platform trials. If you registered for a webinar that included a Search Atlas promotion, a subscription may have been activated on your behalf — sometimes without a clear reminder that recurring billing would begin.
These charges typically appear as $99 per month on your card statement and will continue until the subscription is cancelled. If you never intended to use the platform, you are entitled to request a refund and cancel the account.
📋 Before You Contact Support — Gather These Details
Having the following information ready will help our team process your refund as quickly as possible:
- The email address used to register for the webinar or create the Search Atlas account
- The number of charges you have been billed (check your bank or card statement)
- The charge dates and amounts for each transaction
- The name of the webinar or event where you first encountered Search Atlas, if you remember it
🛑 How to Cancel Your Subscription Immediately
To stop future charges right away, follow these steps inside your Search Atlas account:
- Click your avatar in the top-right corner of the platform.
- Select Billing from the dropdown menu.
- Open the Plans & Top-ups tab.
- Click Manage Subscription and follow the prompts to cancel your active plan.
Cancelling your subscription will prevent any further billing. It does not automatically trigger a refund — you must request one separately through our support team as described below.
💬 How to Request a Refund
Our billing team reviews refund requests on a case-by-case basis. Customers who were charged through a webinar promotion and never actively used the platform are generally eligible for a full or partial refund of recurring charges.
To submit your refund request, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. Please share the charge details you gathered in the step above so our team can locate your account and initiate the refund without delay.
⏱️ What to Expect After You Request a Refund
- Our team will verify the charges against your account history in our billing system.
- Approved refunds are processed back to your original payment method.
- Depending on your bank, funds typically appear within 5–10 business days after the refund is issued.
- You will receive confirmation once each refund has been processed.
⚠️ Important Notes
- If you have been charged multiple times, please list every transaction clearly when you contact support — our team can request refunds for all eligible charges in a single case.
- If you no longer have access to the email address associated with the account, mention this in the chat so our team can locate your account by payment details instead.
- Disputing charges directly with your bank before contacting us may delay the resolution. We recommend reaching out to our support team first.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.