If you started a 7-day free trial and want to cancel before being charged, this guide walks you through the cancellation process and helps you resolve any errors that may occur.
📋 Steps to Cancel Your Free Trial
To cancel your free trial before it converts to a paid subscription, follow these steps:
- Click your avatar in the top-right corner of the platform.
- Select Settings from the dropdown menu.
- Navigate to the Billing or Subscription section.
- Click Cancel Subscription or Cancel Trial.
- Follow the on-screen prompts to confirm your cancellation.
- Look for a confirmation message or email verifying the cancellation was processed.
Once cancelled, you will retain access to paid features until the end of your 7-day trial period. After that, your account will revert to a free plan.
⚠️ Common Cancellation Errors
Sometimes a cancellation may appear to go through but does not actually process. Here are signs that your cancellation may not have completed successfully:
- No confirmation message appeared after you clicked cancel.
- The subscription status still shows Active after refreshing the page.
- You received an error message during the cancellation flow.
- The cancellation page froze or became unresponsive.
- You did not receive a cancellation confirmation email.
If any of these situations occur, your trial may still be active and you could be charged when the trial period ends.
🛠️ What to Do If Cancellation Fails
If your cancellation did not go through, take these steps right away:
- Refresh your browser and repeat the cancellation steps listed above.
- Try using a different browser or an incognito/private window.
- Clear your browser cache and cookies, then attempt cancellation again.
- Check whether you received a cancellation confirmation email (be sure to check your spam or junk folder).
If the cancellation still does not process, contact our team immediately so we can cancel it on your behalf before the trial period ends.
💡 Important Things to Know
- Cancel anytime during the trial: You will not be charged if you cancel before the 7-day trial period expires.
- Access continues until trial ends: Cancelling does not remove your access immediately. You keep paid features until day seven.
- Check your email: A cancellation confirmation email is the best proof that your cancellation was processed.
- Reach out early: If you notice an issue, contact us as soon as possible. The closer you are to the trial end date, the more urgent it is to get help.
💬 Still Having Trouble?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.
Our team can verify your cancellation status and process it manually if needed. Be sure to reach out before your 7-day trial ends to avoid being charged.