🔍 Overview
Some customers have reported that the cancel or downgrade options are not visible inside the Billing tab, even when there are no past-due payments on the account. This is a known UI bug where the subscription cancellation area has a hidden dropdown menu, making the options appear unavailable even though they are still present in the interface.
⚙️ What Causes This Issue
Due to a UI rendering bug, the dropdown menu in the subscription cancellation area can become hidden or difficult to interact with, making cancellation and downgrade options appear inaccessible.
🖥️ What to Do If This Happens
Because this is a known UI bug, the most reliable path to resolving it is to contact our support team directly. When escalating, please have the following ready:
- Your account email address
- The browser and device you are using
- A screenshot or description of what the Billing tab looks like on your screen
This information will allow our team to identify the issue quickly and assist you with accessing your cancellation or downgrade options.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.