Overview
If your Link Laboratory order has been rejected and you need a refund, this article explains what to do so you can get your refund processed as quickly as possible.
Understanding the Rejection and Refund Process
When a Link Laboratory order is rejected, you may need to request a cancellation and refund through Search Atlas. If you are unable to resolve this on your own — for example, because you cannot access your Link Lab account or are having trouble managing the order — our support team can cancel the order and process the refund directly on your behalf.
How to Request a Cancellation and Refund
Follow these steps to get your rejected order cancelled and your refund issued:
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Log in to Search Atlas. Go to your Search Atlas account and sign in with your credentials.
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Gather your order details. Before contacting support, have the following ready so the team can locate your order quickly:
- The email address associated with your Search Atlas or Link Lab account
- The Link Laboratory order ID or domain, if available
- A brief description of the issue you are experiencing
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Contact our support team. Our team can cancel the rejected order on your behalf and initiate the refund to your original payment method.
Tips to Avoid This Issue in the Future
- Act on rejection notifications promptly. As soon as you receive a rejection notice, log in to your Search Atlas account to review and manage the order before it requires escalation.
- Keep your account credentials up to date. Ensuring your Search Atlas account is active and accessible means you can manage orders without delay.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.