📋 Overview
If a team member accidentally activated a paid subscription instead of a free trial, you may be eligible for a full refund. This article explains how to request a refund for an accidental subscription charge.
⚠️ Before You Begin
Refunds are reviewed on a case-by-case basis. To be eligible, you should meet the following conditions:
- The subscription was activated unintentionally (for example, by a team member who meant to start a free trial).
- You have not actively used the paid plan features.
- You are requesting the refund promptly after the charge occurred.
🛠️ Step 1: Cancel Your Subscription
You must cancel your active subscription before a refund can be processed. Please cancel your current paid plan through your account's billing or subscription settings.
Cancelling your subscription stops future charges and is a required step before any refund review can begin.
💬 Step 2: Submit a Refund Request
Once your subscription is cancelled, contact our support team to request a refund. Our team will escalate your case to the appropriate review team for approval.
When you reach out, have the following information ready to speed up the process:
- The email address associated with your account.
- The date the charge occurred.
- A brief explanation of what happened (for example, a team member activated a paid plan by mistake).
- Your invoice or charge details, if available.
If you need further assistance, please contact our support team so we can review your case and process your refund request.
🔍 What Happens After You Submit
Once your refund request is received, here is what to expect:
- Your case is reviewed by a specialized billing team.
- If approved, a full refund is issued to the original payment method on file.
- You will be notified of the outcome through your support conversation.
💡 Tips to Avoid Accidental Charges
- Before starting any trial or plan, confirm with your team whether a free trial option is available.
- Review your billing and subscription settings together as a team before making subscription decisions.
- Limit billing-related access to designated account administrators through your account's team or permissions settings.