🔍 Overview
We understand that your business needs can change, and there may be times when you feel a subscription or purchase no longer fits your workflow. This article explains how our refund policy works, what happens when a request is made outside the standard refund window, and what options may be available to you.
📋 Our Standard Refund Policy
Search Atlas offers refunds within a defined refund window from the date of your most recent charge. Requests made within this period are reviewed and, if approved, processed promptly. Outside of this window, refunds are not automatically guaranteed but may still be considered under certain circumstances.
Key points to be aware of:
- The refund window is calculated from the date of the charge, not from the date you stopped using the platform.
- Low or no usage does not automatically qualify an account for a refund once the refund window has passed.
- Partial refunds may be issued in specific cases, such as billing errors or qualifying service issues.
⚠️ What Happens If You Request a Refund After the Window
If you submit a refund request after the standard refund period has ended, our billing team will review your account on a case-by-case basis. While we cannot guarantee a refund in these situations, we take every request seriously and consider the full context of your account.
During the review, our team may look at:
- The length of time since the charge was made
- Your account activity and usage history
- Whether a billing error or internal issue contributed to the charge
- Any extenuating circumstances you provide
If your request is approved, you will be notified of the refund amount and timeline. If it is declined, our team will explain the reason and, where possible, suggest alternatives such as account credits or plan adjustments.
💡 Common Reasons Customers Request Late Refunds
One of the most common reasons customers reach out is reduced platform usage over time. If your team has scaled back how often you use Search Atlas, here are a few things to consider before submitting a refund request:
- Downgrading your plan may better suit your current needs and reduce your monthly cost without losing access entirely.
- Pausing certain features or adjusting your subscription can help align your spend with actual usage.
- Reviewing your changelog and activity with our support team can help identify whether a billing concern or technical issue contributed to low engagement.
🛠️ How to Submit a Refund Request
- Log in to your Search Atlas account.
- Open the chat widget in the bottom-right corner of the platform.
- Describe your situation clearly, including the charge date, the reason for your request, and any relevant account history.
- A member of our team will review your request and follow up with next steps.
Tip: The more context you provide — such as when you last used the platform and why you feel the charge was not warranted — the faster our team can assess your case.
❓ Frequently Asked Questions
Can I get a refund just because I didn't use the platform much?
Low usage alone does not automatically qualify for a refund, especially after the standard refund window. However, if there was a billing error or another qualifying issue, your request will still be reviewed carefully.
Will I be penalised for submitting a late refund request?
No. Submitting a request outside the refund window simply means the outcome is not guaranteed. Our team will always review your case fairly and with full context.
How long does a refund review take?
Review timelines vary depending on the complexity of the case. Our billing team aims to respond as quickly as possible, and you will be kept informed throughout the process.
What if my refund is declined?
If your refund request is declined, our team will explain the reason and explore whether any alternative solutions — such as a plan change or account credit — may apply to your situation.
📞 Need Further Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.