🎯 What This Article Covers
If you are currently on a free trial and want to cancel before you are billed, this guide explains what you need to do and what to expect when you cancel.
⚠️ The Key Distinction: Cancellation vs. Immediate Termination
Before you cancel, it is important to understand what actually happens when you do:
- Canceling your trial stops future billing. You will not be charged when the trial period ends.
- Canceling does not necessarily cut off your access right away. Depending on your account, you may retain access until the trial expiry date.
- After the trial ends, your account may be downgraded automatically. Once the trial expires, access to paid features may be removed.
In short: canceling means no charge, and you may continue to use the platform until your trial runs out.
🪜 How to Cancel Your Free Trial
- Log in to your Search Atlas account.
- Navigate to your account's billing or subscription settings.
- Locate your active trial plan and look for the option to cancel your trial or subscription.
- Follow the on-screen prompts to complete the cancellation.
- Look for a confirmation that your trial has been successfully canceled and that no payment will be taken.
✅ How to Confirm You Will Not Be Charged
After completing the cancellation steps, verify the following to make sure everything went through correctly:
- Your subscription status in your billing settings should reflect that the trial has been canceled.
- There should be no upcoming charge shown on your account.
- You may receive a cancellation confirmation email. If you do not receive one within a few minutes, check your spam folder.
If your status still shows as active or you are unsure whether the cancellation was processed, do not wait — reach out for confirmation before your trial ends.
❓ Frequently Asked Questions
- Will I lose access to Search Atlas the moment I cancel? Canceling your trial is intended to prevent the charge from occurring. Access behavior after cancellation may vary — check your account status after canceling.
- Do I need to remove my payment method to avoid being charged? Canceling the trial is the recommended step to prevent billing. If you have concerns about a stored payment method, you can review your billing settings or contact support for confirmation.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.