🗓️ Understanding Your Yearly Subscription
When you purchase a yearly plan, you are billed a single lump-sum payment that covers 12 months of access. The subscription renews automatically on the same date the following year unless you cancel before the renewal date. If you have recently purchased a yearly plan and want to cancel, acting quickly gives you the best chance of a favourable outcome.
🚫 How to Cancel Your Yearly Subscription
Follow these steps to cancel your plan and stop any future automatic renewal:
- Click your avatar in the top-right corner of the platform.
- Select Billing from the dropdown menu.
- Open the Plans & Top-ups tab.
- Click Manage Subscription.
- Follow the on-screen prompts to cancel your subscription.
Once cancelled, your plan will not renew on the next billing date. You will retain access to the platform until the end of your current paid period.
🧾 Checking Your Invoices
You can review all charges related to your account at any time:
- Click your avatar in the top-right corner.
- Select Billing, then open the Invoices tab.
- Use the Type and Status filters to locate the specific charge you want to review.
This page shows all historical invoices, including the date, amount, and payment status for each transaction.
💰 Refund and Invoice Reversal Eligibility
Search Atlas evaluates refund and invoice reversal requests on a case-by-case basis. The following factors are typically considered:
- Time since purchase: Requests made shortly after the billing date are more likely to be approved.
- Platform usage: Minimal usage of features and credits during the billing period is taken into account.
- Reason for cancellation: Clear, documented reasons help the team process your request faster.
Refunds are not guaranteed simply because a yearly plan was purchased. However, if you paid recently and have used very little of the platform, our team will do their best to find a fair resolution.
📋 What to Prepare Before Contacting Support
To speed up your request, have the following information ready when you reach out:
- The exact date of your payment and the amount charged.
- The email address associated with your Search Atlas account.
- A brief explanation of why you are requesting a cancellation and refund.
- Any relevant invoice numbers found in the Invoices tab.
⚠️ Important Things to Know
- Cancelling your subscription stops future renewals but does not automatically trigger a refund for the current billing period.
- A refund or invoice reversal must be explicitly requested through the support team — it is not processed automatically.
- Credits, add-ons, or top-ups purchased separately from the main plan are subject to their own refund terms.
- Once a refund is issued, access to your plan may be revoked before the original end date.
🛠️ Need Help With Your Cancellation or Refund?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.