🔍 Identify the Open Invoice
After cancelling your subscription, check the Invoices section of your account for any open or past-due invoices. In this case, a $199 invoice dated June 4, 2026 remained active and continued to trigger automatic payment attempts.
⚙️ Disable Automatic Collection
Automatic collection must be turned off for the specific invoice to stop further billing attempts. This action is performed by the specialized billing team. Once disabled, no further charges will be attempted for that invoice.
- Open the chat widget in the bottom-right corner of the platform.
- Type human teammate to connect with a support agent.
- Request that automatic collection be turned off for the open invoice on your cancelled subscription.
✅ Confirm Resolution
After the team disables automatic collection, you will receive confirmation that the issue is resolved and no further charge attempts will occur. Monitor your bank account to ensure no additional failed transaction fees appear.
🛡️ Prevent Future Issues
Ensure all invoices are settled or collection is disabled before or immediately after cancelling a subscription. If you notice any open invoices post-cancellation, contact support promptly to disable automatic collection.