What Is This Error?
When you attempt to submit a press release through PR Distribution, you may see an error message such as "Payment information needs to be updated" or a notification that your credits are insufficient — even if your credit card is valid and your subscription is active.
This error does not always mean your payment method has a problem. In many cases, it is related to your Hyperdrive credits balance or account configuration.
Why Does This Happen?
The error can appear for a variety of reasons related to your Hyperdrive credits or account status. Because the error message references payment information, it can be confusing — but the underlying cause is often a credits or account issue rather than a problem with your card.
What to Do
Because the exact cause and resolution of this error depends on your specific account configuration, our support team will need to review your account directly to identify what is blocking your submission and apply the correct fix.
To help our team resolve this as quickly as possible, please have the following ready when you reach out:
- The exact error message you are seeing (copy it word for word if possible).
- The name of the press release project or draft you are trying to submit.
- The date and approximate time the error occurred.
- Any screenshots of the error, if available.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.
Additional Notes
Credits are separate from subscription billing. The system does not automatically charge your card to top up your balance. The minimum credit requirement varies by distribution package (e.g. a standard submission may require 23+ credits). Steps like clearing cache or re-entering your card will NOT resolve this — only ensuring sufficient credit balance will.