## **What Is This Error?**

When you attempt to submit a press release through **PR Distribution**, you may see an error message such as **"Payment information needs to be updated"** or a notification that your credits are insufficient — even if your credit card is valid and your subscription is active.

This error does not always mean your payment method has a problem. In many cases, it is related to your **Hyperdrive credits** balance or account configuration.

## **Why Does This Happen?**

The error can appear for a variety of reasons related to your Hyperdrive credits or account status. Because the error message references payment information, it can be confusing — but the underlying cause is often a credits or account issue rather than a problem with your card.

## **What to Do**

Because the exact cause and resolution of this error depends on your specific account configuration, **our support team will need to review your account directly** to identify what is blocking your submission and apply the correct fix.

To help our team resolve this as quickly as possible, please have the following ready when you reach out:

- The exact error message you are seeing (copy it word for word if possible).
- The name of the press release project or draft you are trying to submit.
- The date and approximate time the error occurred.
- Any screenshots of the error, if available.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.

## **Additional Notes**

Credits are separate from subscription billing. The system does not automatically charge your card to top up your balance. The minimum credit requirement varies by distribution package (e.g. a standard submission may require 23+ credits). Steps like clearing cache or re-entering your card will NOT resolve this — only ensuring sufficient credit balance will.