📖 Features & How-To

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🔁 End-to-End Social Workflow

The Social tool is designed as a complete workflow that takes you from project setup to content publishing and approval. Instead of managing disconnected steps, everything is centralized into a single system where content can be created, scheduled, approved, and published seamlessly. This article walks through the full lifecycle of how Social works in practice. 🧭 Step-by-Step Workflow 🧱 Step 1: Create a Project Navigate to: Left Sidebar → Social → All Projects → Create Project - Enter project name - Connect social accounts (Facebook, Instagram, X) - Add project summary or use AI Click: Create Project → ⚙️ Step 2: Configure Posting Settings In the configuration step: - Set Auto Posting Frequency - Choose Image Source: - AI - Media Library - Hybrid - Select Approval Settings: - Automatic - Manual approval - Conditional approval Click: Save 📂 Step 3: Access the Project Dashboard Navigate to: Left Sidebar → Social → All Projects → View From here, you can: - Monitor post status - Access Media Library - Create and manage content ✍️ Step 4: Create Content Click: Create post Then: - Select channels - Write caption or use Create with AI - Add hashtags - Add media: - Media Library - Upload - AI-generated 📅 Step 5: Schedule or Publish Choose: - Post Now → publish immediately - or - Schedule → select date and time ✅ Step 6: Approval Workflow (If Enabled) If approval is required: Navigate to: Left Sidebar → Social → Pending Approvals Then: - Click Approve - or - Click Decline Approved posts proceed to publishing. 🗂️ Step 7: Monitor and Manage Content Use: Left Sidebar → Social → All Projects → View To: - Track post status (Drafts, Scheduled, Pending, Published) - Edit or delete posts - Approve or decline content 📅 Step 8: Plan with Calendar Navigate to: Left Sidebar → Social → Calendar View - View scheduled posts - Identify gaps - Click Schedule New Post 🔄 How Everything Connects Each part of the system works together: - Projects define structure and rules - Content creation generates posts - Scheduling controls timing - Approval controls publishing - Media Library supports visuals - Calendar provides visibility 📌 Example Workflow A typical workflow may look like: 1. Create a project for a brand 2. Connect Instagram and Facebook 3. Set posting frequency to every 3 days 4. Enable approval before posting 5. Generate posts using AI 6. Schedule posts for the week 7. Review posts in Pending Approvals 8. Approve content 9. Monitor posts in Calendar View 🧠 Key Notes - All workflows are controlled at the project level - Approval settings directly affect publishing behavior - Automation can generate and schedule content automatically - Manual workflows allow full control over publishing The Social workflow brings together planning, creation, approval, and publishing into a single system. By following this structured process, you can maintain consistency, improve efficiency, and scale your content operations without losing control. Whether you rely on automation, manual scheduling, or a hybrid approach, Social adapts to your workflow and keeps everything organized in one place. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔄 Post Scheduling & Automation

Post scheduling and automation in Social are controlled by your project settings. These settings determine when posts are published, whether approval is required, and how often content is automatically posted. Understanding how these elements work together is key to managing your publishing workflow effectively. 🔎 How Scheduling Works When creating a post, you can choose between two options: 📌 Post Now - The post is published immediately - If approval is required, it will first go to Pending Review 📅 Schedule Post - The post is scheduled for a specific date and time - It will publish at the selected time - If approval is required, it must be approved before it goes live - ⚠️ Schedule Post + Approval Required: If a scheduled post is awaiting approval and its scheduled date passes before it is approved, the approval action will fail. In this case, you must edit the post and set a new future publish date before approving. - Google Business Profile note: For GBP posts, scheduled times must always be in the future at the moment of approval — past datetimes will be rejected by the platform. ⚙️ How Automation Works Automation is defined during project setup under: For new projects: Left Sidebar → Social → All Projects → Create Project → Configure For existing projects: Left Sidebar → Social → All Projects → [Select Project] → Settings → Configure Automation 🔁 Auto Posting Frequency If enabled, the system will: - Automatically generate and publish posts - Follow the selected frequency (e.g., “Post every 3 days”) - Available frequency options typically include daily, every 2 days, every 3 days, weekly, and bi-weekly. The full list of options is shown in the frequency dropdown during project configuration. If disabled: - All posts must be created manually 🖼️ Image Source Behavior Depending on your selection: - AI Generate all images → All posts will include AI-generated images. Note: Generated images are automatically adjusted to meet platform image standards (e.g., Google Business Profile requirements). Images that fail to meet these standards may not publish successfully. - Select only from Media Library → Only uploaded media will be used. ⚠️ Warning: Media Library images must be under 5 MB. Images exceeding this limit may cause publish failures for automated posts, particularly on Google Business Profile. - Hybrid (Media Library + AI) → The system first attempts to use images from your Media Library. If no suitable image is available, it automatically generates one using AI. Google Business Profile callout: GBP posts have additional platform-specific constraints, including image size limits (under 5 MB) and image dimension/quality requirements. Make sure your media meets these standards to avoid publish failures. 🔔 Approval Settings Approval settings determine whether posts are published automatically or require review. There are two main options: - Post automatically: Posts publish immediately or at their scheduled time with no intervention required. - Requires Approval: Posts enter Pending Review and must be manually approved before they will publish. ✅ Post automatically (no approval required) 1. Posts are published immediately or at scheduled time 2. No approval step 🛑 Approve before posting - All posts go to Pending Review - Must be manually approved before publishing ⚠️ Approve before posting (only if contains AI Generated images) 1. Only posts with AI-generated images require approval 2. Other posts publish automatically 🔄 End-to-End Flow Here’s how everything connects: 1. Create or generate a post 2. Add media (AI or Media Library) 3. Choose Post Now or Schedule 4. System checks approval settings Then: - If approval required → goes to Pending Review - If no approval → publishes automatically 📌 Common Scenarios ❓ Why is my post not publishing? Possible reasons: - Approval is required and the post is still in Pending Review - Scheduled time has not been reached - Automation is turned off and no manual publish was triggered ❓ Why did my post publish automatically? 1. Project is set to Post automatically 2. No approval requirement is active ❓ Why are only some posts requiring approval? Approval is set to: Approve before posting (only if contains AI Generated images) 🛠️ Troubleshooting Common Issues If a post fails to publish, the most common causes are oversized images or stale scheduled dates. Use the steps below to resolve each issue. - Media Library image over 5 MB (publish failure, especially on GBP): Open the post, remove the oversized image, and replace it with one under 5 MB (or compress the original). Re-save the post and retry publishing. - AI-generated image does not meet platform standards: Regenerate the image so it can be re-adjusted to platform requirements, or replace it with a compliant image from your Media Library. - Approval failed with “Must be a future datetime” (HTTP 400): The post’s scheduled date passed while it was awaiting approval. Edit the post, set a new future publish date, and then approve it again. - Scheduled post never published: Confirm the scheduled time has been reached, that the post is not stuck in Pending Review, and that automation is enabled at the project level. 🧠 Key Notes 1. Scheduling and automation are controlled at the project level 2. Approval settings override publishing behavior 3. Auto posting generates content automatically based on frequency 4. Media source settings affect how content is created 5. Google Business Profile posts have additional constraints — images must be under 5 MB and meet GBP image standards, and scheduled times must always be in the future at the moment of approval Post scheduling and automation give you full control over how your content is published. By combining scheduling options, automation frequency, and approval workflows, you can create a system that balances efficiency with control. Understanding these rules helps ensure your content is published exactly when and how you expect.

🔔 Managing Post Approvals

The approval workflow allows you to control which posts are published to your social media accounts. Depending on your project settings, posts may require approval before being published. All posts that require review are collected in the Pending Approvals section, where you can quickly approve, decline, or manage them. 🔎 Step-by-Step Instructions 🔔 Step 1: Access Pending Approvals Navigate to: Left Sidebar → Social → Pending Approvals 📋 Step 2: Review Pending Posts You will see a list of posts with the following information: - Project - Content - Channels (Facebook, Instagram, X) - Actions ✅ Step 3: Approve a Post Click: Approve The system will confirm: “Post approved successfully” The post will then proceed to publishing or scheduling based on its configuration. ❌ Step 4: Decline a Post Click: Decline The system will confirm: “Post declined successfully” The post will not be published. 🗂️ Step 5: Manage Posts from Project View (Optional) You can also approve or decline posts directly from inside a project: Left Sidebar → Social → Pending Approvals Then: - Pending Posts/Drafts - Click Approve - Click Decline - Use ⋮ (More options) to: - Edit - Delete 📌 How Approval Settings Affect This Workflow Approval behavior depends on your project configuration: - Post automatically (no approval required) → Posts are published without appearing in Pending Approvals - Approve before posting → All posts must be approved before publishing - Approve before posting (only if contains AI Generated images) → Only posts with AI-generated images require approval 📌 What Happens After Approval 1. Approved posts: - Are published immediately or scheduled based on setup 2. Declined posts: - Are not published - Can be edited or recreated if needed 🧠 Key Notes 1. Pending Review indicates a post is waiting for approval 2. Approval is required only if enabled in project settings 3. You can manage approvals globally or within individual projects 4. Toast notifications confirm approval and decline actions The approval workflow gives you full control over your content before it goes live. Whether you want strict review processes or full automation, this system ensures your content aligns with your standards and publishing strategy. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

✍️ How to Create & Schedule Posts

The Social tool allows you to create, edit, and schedule posts across your connected social media accounts. You can write content manually or use AI to generate captions, add media from your library or AI, and publish immediately or schedule for a later date. This workflow is managed directly inside each project. 🔎 Step-by-Step Instructions Step 1: Open the Post Editor Navigate to: Left Sidebar → Social → All Projects → [click the View button on the desired project] → Create post Step 2: Select Channels Choose where the post will be published: - Facebook - Instagram - X (Twitter) - Google Business Profile (GBP) You can select one or multiple channels. 📌 Channel-specific notes: - Instagram: An image is required to publish. - Google Business Profile: Images are automatically checked and adjusted to meet GBP size and format standards. Step 3: Write or Generate Caption In the caption field: - Enter your content manually or Click: Create with AI Then: - Enter a prompt - Generate caption Step 4: Add Hashtags Add relevant hashtags directly in the caption or in the hashtag field. Step 5: Add Media You can choose one of the following: - Select from Media Library - Go to Local → Media Library and click Upload - Use Create with AI to generate images 📌 Note: Images are required to publish an Instagram post. 📌 Note: Images must be under 5 MB. Files exceeding this limit may cause publish failures. 📌 For Google Business Profile posts, images are automatically checked and adjusted to meet GBP size and format standards. Step 6: Choose Posting Option You have two options: Post Now - By default, Post Now is toggled ON (publishes immediately) Schedule Post mode - To schedule instead, toggle Post Now OFF — this will reveal the Date and Time fields for scheduling - Select: - Date - Time Step 7: Save or Schedule Click: - The Schedule Post button to confirm your scheduled date and time (if scheduled) - or publish immediately (if Post Now is enabled) 📌 What Happens Next - If approval is required: - The post will appear under Pending Review ⚠️ If a scheduled post awaiting approval is not approved before its scheduled date/time, you must re-schedule it before approving, otherwise publishing will fail. - If auto-post is enabled: - The post will be published or scheduled directly 🧠 Key Notes 1. You can post to multiple channels at once 2. AI can generate both captions and images 3. Media can be reused from the Media Library 4. Scheduling depends on your project configuration 5. Approval settings affect whether posts go live automatically 6. An image is required to publish to Instagram 7. Images must be under 5 MB to avoid publish failures 8. For Google Business Profile, images are auto-adjusted to meet GBP standards Creating and scheduling posts in Social allows you to maintain a consistent publishing workflow while combining manual control with AI-powered content generation. Whether you’re posting instantly or planning ahead, this feature ensures your content is delivered on time and aligned with your strategy.

📊 Automation Quota in the Social Tool

The Social tool uses an automation quota to control how many active automated schedules can be enabled at the same time. This quota is capacity-based, not monthly, which means it does not reset on a billing cycle. Instead, it determines how many active automation slots your account can use at any given moment. A critical detail is that Social Media schedules and GBP automated locations share the same automation pool. That means usage from one product affects the other. 🔍 What the Automation Quota Controls The automation quota governs how many active automated schedules your account can have enabled simultaneously. This includes: - Social Media automated schedules - Google Business Profile automated locations For example, if your account has: - 8 active GBP automations - 1 active Social Media schedule Then your account is using: - 9 total automation slots 📌 How This Quota Works The automation quota is: - shared across Social and GBP - non-expiring - based on active capacity, not monthly usage This means the limit is tied to how many automations are currently enabled, not how many times you have used automation in the past. Plan downgrade behavior: If your plan is downgraded and your number of active automations exceeds the new lower limit, existing automations are not automatically removed. You will need to manually disable enough Social or GBP automations to bring your active count within the new plan limit before you can enable new ones. ⚠️ Error You May See If your account has reached its automation limit, you may see this message: "You have hit the limit of [X] accounts with automated posting enabled. Please contact our support to upgrade your plan." This means your account does not currently have enough available automation capacity to enable another schedule. Note: If you believe your account should have available automation slots but you are still seeing this error, the displayed limit may be out of sync with your plan. Contact support and ask them to verify and resync your automation quota on the backend. 🛠️ What to Check If You Hit the Automation Limit If you receive an automation quota error, review the following: Where to view your usage: You can review your current automation usage versus your plan's maximum from the Social Tool settings / account plan page, which shows total allowed slots versus slots currently in use. Step 1 Check how many Social projects currently have automation enabled. Step 2 Check whether Google Business Profile automations are also active on the same account. Step 3 Disable unused Social or GBP automations if you no longer need them. Step 4 If you still need additional automation capacity, contact support to review your plan. Upgrading your plan: Upgrading to a higher plan tier is intended to increase your automation quota. If the new limit is not reflected in your account after upgrading, contact support so they can confirm the change has been applied and resync the quota if needed. 🔄 How Automation Usage Is Tracked Automation usage is tracked automatically and synced to keep the count aligned with your account's active schedules. The system counts: - active Social Media schedules - active GBP automated locations If usage becomes misaligned, the quota system can be corrected through a sync process. 📊 How AI Usage Is Consumed The following actions consume AI quota: - Generate post content → 1 unit - Regenerate post content → 1 unit - Generate caption → 1 unit - Generate project summary → 1 unit - Generate AI image → 1 unit per image - Manual schedule execution → based on max posts per batch This means repeated AI actions across captions, summaries, and image generation can use quota quickly, especially in high-volume workflows. ⚠️ What Happens When AI Quota Is Exhausted If your account has used all available AI content quota for the current billing period, AI-powered actions may stop working. This can affect actions such as: - creating AI captions - regenerating content - generating AI images - generating summaries for projects 🛠️ What To Do If AI Generation Stops Working Step 1 Check whether your team has recently generated a high volume of AI captions, posts, or images. Step 2 Check whether multiple users on the same account are using AI generation inside Social. Step 3 Wait for the quota to reset on the next billing cycle if you do not need immediate additional usage. Step 4 If additional AI usage is needed sooner, contact support to review available top-up options. ⚠️ Known Issues Related to Automation Quota 🚨 Shared quota visibility between Social and GBP There is a known issue where GBP usage can consume Social automation capacity without a clear breakdown showing which product is using the slots. This means you may see an automation quota error in Social even if your Social usage appears low. 🚨 Automation counter may appear higher than expected There is also a known issue where the automation counter may overcount usage in some cases, such as showing a number higher than the expected active project count. 🚨 Twitter/X posts may fail to publish Some posts may fail with rate limit-related behavior, such as too many requests. 🚨 X/Twitter integration may show repeated failure messages Some users may see repeated "Something went wrong" notifications when integrating or publishing to X. 🚨 Multiple Social bugs are still blocked pending API changes There is a blocked issue affecting multiple areas, including: - drafts auto-scheduling - AI image not saving - search filter behavior These are known issues and may not be caused by account quota. 🚨 GBP automation failures may be caused by Google API rate limiting GBP automation failures may occasionally be caused by Google API rate limiting rather than your account quota. If your GBP automations are failing but your slot count appears to be within limit, contact support to investigate potential API throttling. 🧩 Troubleshooting Automation Quota Issues If automation is not working as expected, try the following: If you cannot enable auto-posting - Review active Social automations - Review active GBP automations - Disable unused automations - Contact support if your visible usage does not match the limit If the quota count looks incorrect - Review whether old or inactive automations may still appear active - Contact support so the account's automation count can be reviewed If you see a quota limit of 0 This usually means your plan does not currently have automation capacity enabled and your plan settings need to be reviewed. 🧩 Troubleshooting AI Generation Issues If AI content generation is not working, use the following checklist: If captions are not generating - check whether AI quota may be exhausted - retry later if your billing cycle reset is near - contact support if the issue persists after confirming quota is available

📘 Facebook Integration

Search Atlas allows you to connect both: - 📣 Facebook Ads → for campaign performance and optimization - 👍 Facebook Pages → for engagement and page-level insights Once connected, you can centralize your data and manage key marketing activities without leaving the platform. If you have Instagram accounts linked to your Facebook Business Manager, these will be available through the same connection process. ⚙️ How to Access Facebook Integrations 1. Go to the top-right corner and click your profile (e.g., CSM T) 2. Select Settings 3. Click the Integrations tab (Settings page) 4. Scroll to find: - Facebook Ads - Facebook Pages 🔗 Connecting Your Facebook Account Step-by-step: 1. Click ➕ Connect account under either: - Facebook Ads - Facebook Pages 2. You will be redirected to Facebook login 3. Choose your account and approve permissions 4. Confirm access to: - Ad accounts (for Ads) - Pages (for Pages) 5. Once connected, the account will appear as Connected (green status indicator) under the relevant integration in Settings → Integrations. 📣 Facebook Ads Integration What you can do: - Track ad performance - Monitor audience engagement - Analyze campaign results - Optimize targeting strategies Key value: Centralizes campaign insights so you don't need to switch between platforms. 👍 Facebook Pages Integration What you can do: - Monitor page engagement - Track post performance - Analyze audience interactions - Manage content visibility insights Key value: Gives you a clear view of how your content performs across your audience. If scheduled posts fail with a Facebook identity-confirmation prompt, open the Facebook mobile app and complete the identity check, then retry the post from Search Atlas. ⚠️ Common Connection Notes You must have admin or appropriate permissions in Facebook - If no account is connected, you will see: "No account connected" - You can connect multiple accounts depending on your setup 🧠 Best Practices - Connect both Ads + Pages for a complete performance view - Use Ads data for conversion optimization - Use Pages data for content and engagement strategy - Regularly review performance inside Search Atlas instead of switching tools ❓ FAQ & Troubleshooting Why can't I connect my Facebook account? Make sure you are logged into the correct Facebook profile with the right permissions. Can I connect multiple ad accounts? Yes. If your Facebook Business Manager manages multiple ad accounts, all accessible accounts will be listed during the OAuth flow. Select each account you want to connect individually. What's the difference between Ads and Pages integration? - Ads → campaign performance - Pages → engagement and content insights Account shows "Not Connected" after a previous successful connection If Facebook shows "Not Connected" after a previous successful connection, disconnect the account, then reconnect via ➕ Connect account and re-approve all permissions. Contact support if the status does not update. Connecting your Facebook Ads and Pages unlocks a more complete view of your marketing performance inside Search Atlas.

📅 Calendar View

The Calendar View provides a visual representation of your scheduled posts across all connected social media platforms. It allows you to see when content will be published, identify gaps in your schedule, and quickly create new posts. This view helps you manage your publishing timeline more effectively. 🔎 Step-by-Step Instructions 📅 Step 1: Access Calendar View Navigate to: Left Sidebar → Social → Calendar View 📊 Step 2: Review Social Distribution At the top of the calendar, you will see: Social Network Distribution Including: - Instagram - Facebook - Twitter This shows how content is distributed across platforms. 👀 Step 3: View Scheduled Posts The calendar displays: - Monthly layout - Scheduled posts by date - Days with or without content If no posts are scheduled: “No scheduled posts” 📆 Step 4: Select a Date Click on any date in the calendar to: - View scheduled content for that day - Identify empty slots 🆕 Step 5: Schedule a New Post Click: Schedule New Post This will open the post creation flow. 📌 What You Can Do from Calendar View 1. Visualize your publishing schedule 2. Identify gaps in content planning 3. Access daily scheduled posts 4. Create new posts directly from the calendar 🧠 Key Notes 1. Calendar shows posts across all connected platforms 2. Empty days indicate no scheduled content 3. You can create posts directly from the calendar 4. Helps maintain consistent posting frequency Calendar View gives you a clear, visual overview of your content schedule, helping you stay organized and consistent. By planning ahead and filling gaps in your calendar, you can ensure a steady and strategic publishing cadence. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📱 Social Media Auto-Posting and White-Label Options in Search Atlas

Two of the most common questions we receive are whether Search Atlas can automatically publish content to social media accounts, and whether we offer a white-label (also called private label) program for agencies. This article answers both, explains how to get started, and points you to the right team for a demo. 🤖 Can Search Atlas Auto-Post to Social Media? Yes. Search Atlas supports social media scheduling and automated publishing so you can plan, queue, and post content without logging into each network manually. Once your accounts are connected, you can build a content calendar and let the platform publish posts at the times you choose. ✅ Supported Activities - Connect supported social media profiles to your Search Atlas workspace. - Create and schedule posts in advance using a visual calendar. - Set posts to publish automatically at specific dates and times. - Reuse and repurpose content created in other Search Atlas tools. - Review performance after posts go live. Supported networks include Facebook, Instagram, Twitter (X), and Google Business Profile (GBP), so you can publish to these platforms and sync GBP posts out to your connected social profiles. Image and text posts are fully supported; expanded video and Reels posting for Instagram and Facebook is currently being rolled out. Available networks and posting frequency can vary by plan. For the current list of supported platforms and any limits on your subscription, check your plan details in-app or ask our team. ⚙️ How to Set Up Auto-Posting 1. Log in to your Search Atlas dashboard. 2. Open the social media or content scheduling section. 3. Select Connect Account and authorize each social profile you want to manage. 4. Create a new post, add your text and media, and choose the target profiles. 5. Pick a publish date and time, then save or schedule the post. 6. If you want to review content before it goes live, enable Approve before posting so scheduled posts wait for your sign-off instead of publishing automatically. 7. Confirm the post appears in your calendar with the correct status. 💡 Tips for Reliable Publishing - Reconnect accounts if a network expires your authorization, which can happen periodically for security reasons. - Confirm your time zone is set correctly so posts publish when expected. - Review platform-specific rules (such as character limits and media formats) before scheduling. - If you use AI-generated posts, review them for variety before scheduling, since a batch can sometimes repeat similar opening lines. - Keep at least one post queued ahead so your calendar stays active. 🏷️ White-Label (Private Label) Program Search Atlas offers a white-label program designed for agencies and resellers who want to deliver SEO and digital marketing tools under their own brand. With white-labeling, your clients see your company name, logo, and domain instead of ours. 📦 What White-Label Typically Includes - Your own branding, logo, and color scheme across the dashboard. - A custom domain so clients access the platform through your URL. - Branded reports you can share with clients. - The ability to package and resell tools as part of your service. Specific features, setup steps, and pricing for the white-label program depend on your plan and goals. Our team will walk you through what is included and help configure your branding. 🚀 How to Get Started with White-Label 1. Contact our sales team to discuss your agency's needs. 2. Review the available white-label tiers and requirements. 3. Provide your branding assets (logo, colors, and domain). 4. Work with our onboarding team to configure and launch your branded workspace. 🎬 Requesting a Demo If you would like a guided walkthrough of social media auto-posting, the white-label program, or any other feature, you can request a personalized demo. A product specialist will show you the relevant tools and answer your questions. 1. Visit the Search Atlas website and select Request a Demo or Book a Demo. 2. Share your goals, including whether you are interested in auto-posting, white-labeling, or both. 3. Choose a time that works for you and confirm the booking. You can also reach out to our support or sales team directly from your dashboard and ask to be connected with a specialist. ❓ Frequently Asked Questions Does auto-posting cost extra? Availability can depend on your subscription tier. Check your plan in-app or ask our team to confirm what is included. Can I review posts before they publish? Yes. Enable Approve before posting so scheduled posts wait for your approval instead of going out automatically. If you ever find posts publishing despite this setting being on, contact support so we can check your configuration. Can I set a different posting frequency for each platform? Posting cadence is currently configured at the project level. The ability to set a separate auto-post cadence per platform within a single project is in active development, so ask our team about your current options. Is white-label available on every plan? White-label is typically offered on specific agency or higher-tier plans. Contact sales to confirm eligibility. Can I do both auto-posting and white-label together? Yes. Many agencies use social scheduling tools inside a fully branded white-label workspace to serve their clients end to end. 🙋 Need More Help? If you have questions about supported networks, plan limits, white-label setup, or scheduling a demo, contact our support team through your dashboard or your account manager. We are happy to help you get set up.

🖼️ Media Library

The Media Library allows you to store and manage all the media assets used in your social posts. You can upload images and videos, reuse them across posts, and combine them with AI-generated content during post creation. This ensures consistency and efficiency when managing visual content across your projects. 🔎 Step-by-Step Instructions 📂 Step 1: Access Media Library Navigate to: Left Sidebar → Local → Media Library ⬆️ Step 2: Upload Media Click: Upload Or drag and drop files into the upload area. 📋 Step 3: Review Upload Requirements You will see the upload guidelines: “You can upload up to 50 files (JPG, PNG, or MP4 — max 5 MB each)” 🖼️ Step 5: Use Media in Posts When creating a post: - Select media directly from the Media Library - Combine with AI-generated images if needed 📌 What You Can Do from Media Library 1. Upload images and videos 2. Store reusable content 3. Select media for posts 4. Combine with AI-generated visuals 🧠 File Limits and Cross-Post Reuse Rules 1. Media is project-specific 2. Uploaded files can be reused across multiple posts 3. You can combine Media Library assets with AI-generated images 4. File limits apply (50 files, max 5 MB each) The Media Library centralizes your visual content, making it easy to reuse assets and maintain consistency across your social posts. By combining uploaded media with AI-generated visuals, you can streamline your content creation workflow. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🌐 How the Social Scheduler Handles Timezones

The Social Scheduler stores all post times in UTC (Coordinated Universal Time) and displays them in your browser's local timezone. Enter a time when scheduling a post, and that post publishes at that exact local time — no manual timezone math required. 🕐 How UTC-Based Scheduling Works When you create a scheduled post, the Social Scheduler converts the time you enter into UTC before saving it. When you return to view your scheduled posts, the Social Scheduler converts those UTC values back into your local timezone for display. This two-way conversion means: - The time shown in the Social Scheduler always reflects your local timezone. - Posts fire at the correct local time regardless of your physical location or the server's location. - Teammates in different timezones see scheduled post times displayed in their own local time. 📅 How to Schedule a Post in the Social Scheduler 1. Go to Left sidebar → Social (Social Scheduler). 2. Select the connected account and platform you want to post to. 3. Compose your post content. 4. Click the date and time picker and enter the time you want the post to publish. Enter your local time — the Social Scheduler converts it to UTC automatically. 5. Click Schedule to confirm. Your post appears in the calendar at the local time you entered. If the calendar shows the correct time, the post will publish at the right moment. ⚠️ Posts Scheduled Before the UTC Fix A previous bug caused the Social Scheduler to store post times using the server's UTC+5 offset instead of true UTC. Users in timezones other than UTC+5 — for example, New York (UTC-5) — experienced posts publishing at the wrong time as a result. This bug has been fixed. To make sure your upcoming posts publish correctly: - Review any posts that were scheduled before this fix was released. - Delete and reschedule any post where the displayed time does not match your intended publish time. - All newly created scheduled posts use UTC-based storage and will publish at the correct local time. 💡 Tips for Accurate Scheduling - Enter times in your local timezone. The Social Scheduler reads your browser's timezone automatically — you do not need to convert times manually before entering them. - Verify your device's timezone is correct. If your operating system or browser is set to the wrong timezone, scheduled times will display and publish offset from what you intended. Correct the device timezone first, then reschedule any affected posts. - Confirm in the calendar view after scheduling. Check that your post appears in the calendar at the exact local time you expect. A correctly displayed time in the calendar confirms the post will publish at the right moment. 🎯 The Social Scheduler now stores and displays all post times accurately using UTC, ensuring your posts publish exactly when you intend regardless of your timezone. If any existing post shows an unexpected publish time, delete and reschedule it — all new posts are saved correctly.

Setting Up Your Brand & Product (Brands)

🏷️ What Is Brands? Brands is your brand library inside Meta Ads, powered by Brand Vault. It's where you set up and manage everything about your business — your brand identity, color palette, products or services, and brand voice. Every ad Meta Ads generates is built directly from this information, so completing your brand profile is the most important first step before creating any campaign. Think of Brands as the foundation: the more detail you add here, the more accurately Meta Ads's AI can match your creatives and copy to your actual brand. 📋 What You Can Set Up in Brands - Brand identity — your business name, logo, and visual style - Color palette — the specific colors Meta Ads will use across your ad creatives - Products or services — what you offer, so campaigns can be tailored to specific items - Brand voice — the tone and style your copy should follow ✅ Brand Completeness & Readiness Meta Ads tracks how complete your brand profile is. If required elements — such as your logo or color palette — are missing, Meta Ads will flag the issue and prevent a campaign from launching until they are filled in. The Brands section also shows a Brand Health score across your whole workspace, alongside your total brand and product counts, so you always know what still needs to be added before moving forward. 🚀 Where Brands Fits in the Workflow 1. Set up your brand in Brands — complete your identity, colors, products, and voice. 2. Build your campaign in Launchpad — Meta Ads uses your brand profile to generate creatives and copy automatically. 3. Connect your Meta ad account — a connected Meta ad account is required before any campaign can go live. Brands is always the first step. Skipping or leaving it incomplete will limit what Meta Ads can generate and may block your campaign from launching. 💡 Tips for a Strong Brand Profile - Upload a high-quality logo so creatives look polished across all placements. - Add your exact brand colors rather than approximate ones — Meta Ads uses these directly in ad design. - Write a clear brand voice description that reflects how you actually communicate with customers. - Add individual products or services so you can build targeted campaigns around each one. If you have questions about setting up your brand profile or need help getting started, use our live chat — type "human teammate" at any time to connect with a real person on our team.

📱 Frequently Asked Questions — Social Hub

Social Hub is Search Atlas's multi-platform social media scheduler. It lets you create posts, schedule them across Facebook, Instagram, Twitter/X, and LinkedIn, generate AI content, manage approvals, and track post status — all from a calendar-based interface. This article covers the most common questions. What platforms does Social Hub support? Social Hub currently supports: Facebook (Pages), Instagram (Business/Creator accounts), Twitter/X, and LinkedIn (Pages). Each platform requires a separate OAuth connection. Personal Instagram accounts are not supported — you need an Instagram Business or Creator account linked to a Facebook Page. How do I connect my social accounts? Go to Social Hub → Project Settings (or Settings → Social Accounts) and click Connect Account. Choose your platform and follow the OAuth flow. For Instagram, you'll connect through Facebook first — make sure your Instagram Business account is linked to a Facebook Page in Meta Business settings before attempting to connect. My social account token expired and posts are failing. How do I reconnect? Go to your project's account connections list, find the affected platform, and click Reconnect. Complete the OAuth flow again — this refreshes the token. Social platform tokens expire on their own schedules (Meta tokens typically last 60 days; X tokens may expire sooner). ✅ Re-connecting does not delete your scheduled posts. How do I create and schedule a post? 1. Go to Social Media Scheduler → All Projects and select your project 2. Click Create Post 3. Write your caption, select target platforms, add images (upload, media library, or AI-generated), and set the publish date and time with timezone 4. Choose approval type (see below), then save as Draft or move to Scheduled 💡 Alternatively, click any date/time slot in the Calendar View to create a post pre-filled with that time. What are the approval workflow options? | Approval Type | Behavior | | --- | --- | | Auto Publish | Posts go live at the scheduled time with no review needed | | Approve for Publish | All posts require manual approval before publishing | | Approve if Image | Posts with images require approval; text-only posts auto-publish | | AI Images Only | Only posts with AI-generated images require approval | Pending approvals are visible under Social → Pending Approvals. My post shows "Partially Published." What does that mean? Partially Published means some platforms succeeded and at least one failed. Check the per-platform status on the post — it shows a success or error for each network. ⚠️ Reconnect the failing platform's account if it's an auth error, then re-publish to that platform specifically. Why are my Twitter/X posts missing AI-generated images while Facebook and Instagram have them? Twitter/X has stricter API policies around automated image posting. AI-generated images may not always attach successfully to X posts depending on file size, format, or X's current API limits. As a workaround, upload the image manually before scheduling, or post to X without the image and add it from X's interface directly. How does AI post generation work? Inside the post editor, click Generate with AI, provide a topic, tone, and any key points, and the platform generates draft content per platform (respecting character limits for each network). You can edit the draft before scheduling. 💡 AI generation runs in the background and may take 30–60 seconds. What is the Media Library? Each Social Hub project has its own Media Library for storing images used in posts. You can upload images directly, or images generated with AI are stored automatically. Images in the library can be reused across multiple posts within the project. Social Hub vs. GBP Posts — what is the difference? These are two completely separate systems: | | Social Hub | GBP Posts | | --- | --- | --- | | Where | Social Media Scheduler | GBP Galactic → Posts | | Destination | Facebook, Instagram, Twitter/X, LinkedIn | Google Business Profile (Google Maps/Search) | | Audience | Social media followers | Google Search and Maps users | They don't share content or scheduling. Enabling both means your content goes to different destinations independently. My post is stuck in "Publishing" for a long time. What should I do? If a post has been in "Publishing" status for more than 5 minutes, it may indicate a platform API timeout. Refresh the post status. ⚠️ If it hasn't resolved after 10 minutes, contact support with the post ID — they can check the publishing queue and retry the delivery. How do I set the timezone for my scheduled posts? Timezone is set at the account or project level. Check your Account Settings → Timezone and make sure it matches your intended publish timezone. Posts store explicit timezone data, so a mismatch between your browser's local time and your account timezone setting can cause posts to publish at unexpected times. Can I manage multiple clients' social accounts from one Search Atlas account? Yes. Create a separate Social Hub Project for each client — each project has its own connected accounts, approval workflows, and media library. ✅ Agency accounts can create unlimited projects and assign them to client sub-accounts through Agency Hub.

Generating and Managing Creatives (Creative Drive)

🎨 What Is Creative Drive? Creative Drive is the creative hub inside Meta Ads. It brings together every creative tied to your brands and campaigns — AI-generated images, manually uploaded assets, and remixed variations — all organized in one place. Whether you're building a new campaign or refreshing an existing one, Creative Drive is where your visual content lives. 📁 What You'll Find in Creative Drive Creative Drive organizes all your creatives by brand and campaign, so you can always see where each asset came from and how it's being used. The three types of creatives you'll find here are: - AI-generated creatives: Images created by Meta Ads's AI based on your brand and campaign inputs. - Uploaded creatives: Assets you've brought in manually from your own library. - Remixed creatives: Variations built from existing creatives — useful for testing different angles or formats. 🤖 Generating Creatives with AI To generate new images using AI, your Meta ad account must be connected and your brand must be set up in Meta Ads. Once those are in place, you can prompt the AI to generate on-brand visuals directly from Creative Drive. A few important things to know about AI image generation: - Generation draws from your plan's shared credit pool. Credits are billed at a cost multiplier over the base generation cost. See the Plans & Quota article for exact credit amounts. - If your plan's credits are used up, image generation will be blocked before it starts — you'll see a "credit exhausted" message. Generation will not begin and then fail partway through, so you won't be left with incomplete results. - Credits are shared across your plan, so keep an eye on your usage if multiple team members are generating images. ⬆️ Uploading Your Own Creatives You can upload existing images directly into Creative Drive. Uploaded assets are tied to the relevant brand and campaign, keeping everything organized alongside your AI-generated content. 🔀 Remixing Creatives The remix feature lets you create variations of an existing creative. This is helpful when you want to test different versions of an ad without starting from scratch — for example, changing the layout, tone, or focus of an existing image. 👥 Team Review & Feedback Share any creative to create a public link — useful for agencies. Your team sees the original vs. the new version and can like/dislike a creative by name, comment on it, and send it back, without needing their own Search Atlas seat. 🎯 Starting a New Build from a Creative You can begin a new build directly from Creative Drive: pick a brand and product, then work from an embedded mini-Discover, your saved Discover ads, your existing account ads, or any image you upload. Videos are supported too. 🏷️ Curating and Organizing Curate creatives with Like / Dislike and organize them with Add to folder. Assets created automatically by a Routine are tagged ROUTINE so you can tell them apart from manually built creatives. ⚠️ Known Issue: Creative Type Labels There is a known cosmetic issue where a creative may occasionally display the wrong type label — for example, appearing as "Image" when it is a different format. This is a display-only issue and does not affect the creative itself or how it performs in your campaigns. A fix for the labeling is currently in progress. 🗂️ Staying Organized in Creative Drive All creatives in Creative Drive are tied back to their brand and campaign, making it easy to find what you need and understand the context of each asset. Whether you're reviewing what's live, building something new, or pulling a past asset into a new campaign, everything is accessible from one hub. If you have questions about Creative Drive or run into anything unexpected, start a live chat with us. Type "human teammate" at any time to connect with a real person on our team.

[UI Map] Social

Social Navigation path: Left sidebar → Social → All Projects URL pattern: /social-media-scheduler/all-projects Create and manage social media projects to plan, schedule, and publish content across connected social accounts. Primary actions: - Create Project - View - Explore Training Calls (Header (apps-grid icon) → More Features → Help → Explore Training Calls) - Close banner Key UI elements: - Top banner — Join Live Workshops & Training Sessions - Left sub-nav: All Projects (beta), Pending Approvals (99+), Calendar View - Search project name text field - Projects count label (e.g. Projects: 5) - Project cards listing name, posting frequency, accounts, and post stats - Social Avatar Menu (👤)s per project (e.g. Instagram) - Per-project stats: Total Posts, Pending Approval, Published, Scheduled, Drafts, Partially Published - View button per project card - Action/kebab menu per project card Sub-pages - All Projects — Navigation path: Left sidebar → Social → All Projects (URL: /social-media-scheduler/all-projects) — Create and manage social media projects to plan, schedule, and publish content across connected social accounts. — Actions: Create Project, View, Explore Training Calls (Header (apps-grid icon) → More Features → Help → Explore Training Calls), Close banner - Pending Approvals — Navigation path: Left sidebar → Social → Pending Approvals (URL: /social-media-scheduler/pending-approvals) — Review and approve or decline social media posts before they go live across connected social channels. — Actions: Approve, Decline, Show more, All Projects, Previous page, Next page - Calendar View — Navigation path: Left sidebar → Social → Calendar View (URL: /social-media-scheduler/calendar) — Displays a monthly calendar view of all scheduled social media posts across connected networks, with a daily detail panel showing post status and content. — Actions: Schedule New Post, Previous month, Next month Auto-generated by SA UI Mapper. Last updated: 2026-09-18.

📧 Add an Email Sender to Outreach Campaigns

📋 Overview Before you can send emails through a digital outreach campaign in Search Atlas, you need to connect at least one email sender. You can complete your campaign setup — including data entry such as contact lists and messaging — before adding a sender, but a connected email address is required before any emails are actually sent. 🔍 Where to Find Campaigns Digital outreach campaigns are located under the Authority section of the platform. Use the left sidebar to navigate there: 1. Click Authority in the left sidebar. 2. Select Campaigns from the sub-menu. This is the only Campaigns section used for digital outreach and Digital PR work. Note that there is a separate Campaigns section under Ads in the sidebar — that area is for paid advertising only and is not used for email outreach. ✉️ How to Add an Email Sender Follow these steps to connect an email address to your outreach campaign: 1. Navigate to Authority → Campaigns in the left sidebar. 2. Open the campaign you want to configure, or create a new one. 3. Look for the Sender or From field within the campaign settings. 4. Click the option to add or connect an email address. 5. Follow the on-screen prompts to authenticate and connect your email account. 6. Once connected, select that email address as the sender for your campaign. 7. Save your changes before proceeding to send. ⏱️ Why Isn't a Sender Required Before Data Entry? Search Atlas is designed to let you complete the time-consuming parts of campaign setup — such as building your contact list, writing your outreach message, and configuring targeting — without needing to connect an email sender first. This means: - You can start entering campaign data immediately, even before your email account is ready to connect. - You will not be able to send any emails until a valid sender is connected. - The platform will prompt you to add a sender when you attempt to launch or send the campaign. This workflow is intentional — it prevents you from losing progress on a campaign just because you haven't set up your email credentials yet. ✅ Supported Email Accounts Search Atlas supports connecting business email accounts for outreach. When connecting your sender, make sure you have access to the email account credentials or the necessary permissions to authenticate it. If your organisation uses OAuth-based login (such as Google Workspace or Microsoft 365), you will be guided through that authentication flow during setup. ⚠️ Troubleshooting Common Issues - I don't see a Campaigns option under Authority: Make sure you are clicking Authority in the left sidebar, not Ads. Both sections have a Campaigns sub-page, but they serve different purposes. - I can't find the sender field inside my campaign: Ensure the campaign is fully opened in edit mode, not just previewed. The sender field appears within the campaign configuration, not on the main Campaigns list view. - My email failed to connect: Double-check that you have the correct credentials and that your email provider allows third-party app access. For Google accounts, ensure that access for less secure apps or OAuth permissions is enabled at the admin level. - I completed data entry but can't send: This is expected if no sender has been added yet. Return to the campaign settings, add your email sender, and then proceed to send. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

✏️ Editing Social Posts and Content Sources Explained

🗺️ Overview The Social media tool in Search Atlas lets you create, schedule, and publish posts across your connected social accounts. Before anything goes live, you have full control to review and edit both the text and the image. This article explains exactly what you can edit and where the suggested content comes from. ✏️ Can I Edit the Text Before Posting? Yes — you can edit the post text at any point before it is published or scheduled. Here is how: 1. Navigate to Left sidebar → Local → Posts. 2. Open an existing draft or create a new post. 3. Click directly inside the text field to make changes. You can rewrite, shorten, expand, or completely replace the suggested copy. 4. When you are satisfied, choose to Publish Now or Schedule the post. No changes are ever published without your explicit action, so feel free to iterate until the copy matches your brand voice. 🖼️ Can I Edit or Replace the Image Before Posting? Yes — you are not locked into the default image. You have two options: - Replace the image: Click the image thumbnail in the post editor, then select a different file from your Media Library (Left sidebar → Local → Media Library) or upload a new image directly. - Remove the image: Use the remove or clear option next to the image thumbnail if you prefer a text-only post. Accepted image formats and size limits follow the requirements of each connected social platform (e.g., Facebook, Instagram, Google Business Profile). 🔍 Where Does the Content Come From? Search Atlas generates social post suggestions by pulling information from several sources tied to your project: - Your Google Business Profile (GBP) data: Business name, category, description, services, and attributes synced through the Local module. - Your website content: Pages, blog posts, and metadata associated with the domain linked to your project. - AI-assisted generation: Search Atlas uses this source data as context to draft relevant, on-brand copy. It does not invent details — everything is grounded in the information you have already provided. If the suggested content looks off, it usually means the underlying source data — your GBP profile or website — is incomplete or outdated. Updating those sources will improve future suggestions. 💡 Tips for Better Post Suggestions - Keep your GBP business description detailed and up to date (Left sidebar → Local → Overview). - Upload high-quality images to your Media Library so you always have on-brand visuals ready. - Use AI Content Templates (Left sidebar → Content → AI Content Templates) if you need more control over the style and structure of generated copy before bringing it into a social post. 🛠️ Troubleshooting Common Issues - Text field is greyed out: Make sure the post is still in draft or scheduled status — published posts cannot be edited retroactively. - Image does not update: Clear your browser cache and reload the editor, then try replacing the image again. - Suggestions seem irrelevant: Check that the correct project and connected GBP account are selected at the top of the Local section. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🖼️ Social Media Library and Meta Ads Image Limits

📋 Overview Search Atlas enforces image limits in two separate areas of the platform: the Social Media Library, which stores your uploaded images, and the Meta Ads tool, which lets you generate AI-created images for ad campaigns. Knowing these limits helps you plan your content workflow and avoid unexpected restrictions. 🗂️ Social Media Library Image Limit The Social Media Library has a storage cap on the number of images you can hold at one time. To check your current usage and manage your stored images, navigate to Local → Media Library (Media Library), where you can view, upload, and delete images. If you are unsure what your account's specific image limit is, please reach out to our support team so we can confirm the exact cap that applies to your account. ⚠️ What to Do When You Approach the Limit If you receive a notification or error indicating you have reached your image storage limit, keep the following in mind: - You will not be able to upload new images once the limit is reached. - To free up space, delete images you no longer need directly from the Media Library. - Regularly auditing your library and removing unused assets is good practice to avoid unexpected upload restrictions. 🎨 Meta Ads Tool Image Creation Limit The Meta Ads tool allows you to generate AI-created images for your ad campaigns. This feature has a separate limit from the Social Media Library. If you have hit a limit or received an error when generating images in the Meta Ads tool, contact our support team to confirm the specific cap that applies to your account. This limit applies to images created within the Meta Ads tool and is tracked independently of any images stored in your Social Media Library. 💡 Tips for Managing Your Image Limits - Regularly audit your Social Media Library and delete outdated or unused images to stay within the storage cap. - Download and archive important generated images externally before removing them from the platform so you do not lose creative assets. - Plan your Meta Ads image generation in batches to make the most of your available allowance. 🙋 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔓 Disable Field Lock to Update Social Media Profiles

🔍 Overview When completing tasks in My Tasks, you may encounter this error message: "Update Failed: To edit a field you have to disable the lock on." This means the field you are trying to update is currently locked. Locks prevent accidental edits to business information, but you can disable them whenever you need to make a change. 📋 Why Fields Get Locked Fields in your business profile can be locked to protect data that has already been verified or set by an admin. Common reasons a field may be locked include: - The field was previously filled in and locked to prevent overwriting. - An administrator applied a lock as part of a data management workflow. - The field was auto-populated and locked during an initial profile setup. A locked field will not save any new value until the lock is explicitly turned off. 🛠️ How to Disable the Field Lock Follow these steps to unlock the field and successfully update your social media profile: 1. In the left sidebar, click Local, then select My Tasks. 2. Locate the task that contains the social media profile field you need to update. 3. Click on the task to open it and find the locked field. It will display a lock icon next to the field label. 4. Click the lock icon directly. The icon will change to show the field is now unlocked. 5. Enter or update the social media profile URL in the field. 6. Save your changes. The error message will no longer appear and the update will go through successfully. 💡 Tips for Managing Field Locks - Re-lock after editing: Once you have saved the correct information, consider clicking the lock icon again to protect the field from future accidental changes. - Check all relevant fields: If you are updating multiple social media profiles (for example, Facebook, Instagram, and X), check each field individually — locks are set per field, not per task. - Admin permissions: If you do not see a lock icon or cannot click it, your user role may not have permission to unlock fields. Contact your account administrator to adjust your permissions. 🚀 Where to Find Social Media Profile Fields Social media profile URLs are managed inside the Local section of Search Atlas. You can access tasks that include these fields by navigating to Left sidebar → Local → My Tasks. Tasks related to missing or incomplete social profiles will appear in your task list and may be flagged for attention. 🆘 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. Additional Notes Lock icon not visible? Scroll horizontally within the task interface — the lock icon may be slightly off-screen on smaller displays.

✍️ Social Tool: Edit Posts and Content Sourcing

📋 Overview The Social tool in Search Atlas uses AI to generate ready-to-publish posts for your connected social accounts. This article covers what you should know about editing posts before they go live and how the AI sources content for your business. ✏️ How to Edit a Post Before Publishing AI-generated posts in the Social tool can be reviewed and edited before they are scheduled or published. To edit a post, follow these steps: 1. Navigate to the Social tool from the left-hand sidebar in Search Atlas. 2. Locate the post you want to edit among the posts that have not yet been published. 3. Click on the post to open it and make any changes you need to the post content. 4. Once you are satisfied with your changes, confirm or re-schedule the post as needed to save your edits. If a post has already been published, it cannot be edited retroactively within the tool — you would need to make changes directly on the social platform where it was published. 🔍 Where Does the AI Pull Content From? The Social AI generates post content by drawing on information associated with your Search Atlas account. A key source is your business profile details — such as the business name, description, industry, and website URL you have entered in your account settings. If the AI-generated content does not seem relevant to your business, review and update your business profile information in Local → Overview (GBP Profile Completion) / About tab to ensure all details are accurate and complete. Providing a more specific topic or prompt when generating a new post is also an effective way to improve output relevance. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📱 Socials Tab Project Limits by Plan

🗂️ Overview The Socials tab in Search Atlas lets you connect and manage social media accounts as individual projects. Each plan includes a set number of social media projects you can add. This article explains what to do if you are unsure how many social media projects your current plan allows, or if you have hit a project limit in the Socials tab. 📊 Social Media Project Limits by Plan The number of social media projects available in the Socials tab depends on your current subscription plan. Based on confirmed support resolutions, the Growth plan includes 1 social media project in the Socials tab. If you need to connect more than one social media project, you would need to upgrade to a higher-tier plan. If you are on a different plan and are unsure of your exact project limit, our support team can confirm the precise limit for your account. 🌱 Questions About the Growth Plan If you are on the Growth plan and want to know exactly how many social media projects you can connect inside the Socials tab, or if you believe you have reached your plan's limit: the Growth plan allows 1 social media project. If you need more, upgrading to a higher-tier plan will increase your project capacity. ➕ How to Add a Social Media Project To add a social media project in the Socials tab, navigate to the left sidebar → Social section of the platform and follow the on-screen prompts to connect an account. If you are blocked by a plan limit, you will need to upgrade your plan before adding additional projects. ⬆️ Upgrading Your Plan If you need to connect more social media projects than your current plan allows, upgrading to a higher-tier plan will expand your capacity beyond the Growth plan's 1-project limit. To explore upgrade options, click your avatar in the top-right corner, select Billing, and open the Plans & Top-ups tab (Billing). Our support team can also walk you through the upgrade process and confirm what each plan includes. ❓ Frequently Asked Questions - How many social media projects does the Growth plan include? The Growth plan includes 1 social media project in the Socials tab. - What should I do if I need more than 1 social media project? You will need to upgrade to a higher-tier plan. Contact our support team or visit your account's billing section to review upgrade options. - How do I find out my exact project limit on other plans? Reach out to our support team with your account details and current plan name — they can confirm your exact limit and any available options. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📰 Automatic Refunds for Failed Press Releases

📋 Overview When you submit a press release through Search Atlas, it is distributed across multiple partner channels. Occasionally, a specific channel may fail to publish your release. In these cases, Search Atlas automatically issues a partial refund for any channel that did not successfully pick up your content — no manual request needed. 🔄 How the Automatic Refund Works Our system monitors the publication status of every press release across all distribution channels. If a channel fails to publish your release, a partial refund corresponding to that channel's cost is calculated and applied automatically. You do not need to submit a support ticket or fill out any form to receive your refund. 💡 Important Things to Know - Refunds are partial — they apply only to the specific channel(s) that failed, not the entire press release submission. - Refund amounts vary depending on which channel failed, as each distribution partner carries a different weight in the overall cost. - Successfully published channels are not refunded, even if other channels in the same submission failed. 🛠️ Troubleshooting and Support If you believe a refund for a failed channel has not been applied, or if you have questions about the status of your press release distribution, please have the following ready when you reach out: your press release title, the submission date, and any details about the channel(s) you believe failed to publish. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔗 How to Share UpContent in LinkedIn

Search Atlas does not currently support a direct integration between UpContent and LinkedIn. If you need to share curated content from UpContent to LinkedIn, you will need to do so manually outside of Search Atlas. What You Can Do Because there is no native connection between UpContent and LinkedIn, the general approach is: - Locate the content you want to share within your UpContent account. - Copy the article link or relevant content details. - Paste and publish that content directly on LinkedIn through LinkedIn's own interface. The exact steps for composing and publishing a post on LinkedIn may vary depending on your account type (personal profile or company page) and LinkedIn's current interface. Refer to LinkedIn's own Help Center for up-to-date guidance on creating posts. What to Have Ready When Contacting Support If you are experiencing a specific issue beyond the lack of integration — such as an error in UpContent when trying to access or copy content — please have the following ready when reaching out: - Your UpContent topic or collection name - The exact error message you are seeing, if any - The date and time the issue occurred If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔗 Social Media Links, Errors, and Subscription Value

🔍 Overview Two questions come up frequently from new Search Atlas customers: why social media URLs are blocked when adding links, and whether the platform delivers enough value to justify its cost. This article answers both questions clearly and helps you get the most from your subscription. 🚫 Why Can't I Add Social Media Links? Search Atlas restricts social media URLs (such as links to Facebook, Instagram, X/Twitter, LinkedIn, YouTube, and similar platforms) in specific link-building and citation fields. This is intentional and is designed to protect your SEO results. Here is why this restriction exists: - Domain authority standards: Social media profile pages are dynamic, often noindex, and carry little to no direct SEO link equity. Including them in authority-building campaigns dilutes the quality of your link profile. - Platform guidelines: Many SEO tools and citation networks reject or flag submissions that include social media URLs in fields intended for website links. Search Atlas enforces this upfront so your campaigns are not rejected downstream. - Best-practice compliance: Google and other search engines evaluate the relevance and quality of your backlink profile. Low-quality or irrelevant links can harm rankings rather than help them. If you are seeing a "not allowed" error when entering a URL, check whether the link points to a social media platform. Replace it with your primary website URL or a relevant landing page instead. If you need to manage or schedule social media content, use the Left sidebar → Local → Posts (GBP Posts) section, which is built specifically for that purpose and supports Google Business Profile posts and media management. 📊 Getting Real Value From Search Atlas SEO is a long-term strategy. Meaningful ranking improvements, traffic growth, and authority gains typically take 60 to 90 days or more to become visible in search engines — this is true of any SEO platform or agency, not just Search Atlas. Two weeks is generally not enough time to evaluate SEO outcomes. That said, there is a lot you can accomplish in your first two weeks to set a strong foundation. Here is where to focus: 1. Set up your Local projects: Go to Left sidebar → GBP Projects and create your GBP project. Add your business details, upload media via Left sidebar → Local → Media Library, and start publishing posts under Left sidebar → Local → Posts (GBP Posts). 2. Build local citations: Navigate to Left sidebar → Local → Local Citations to submit your business information across directories. Consistent citations are a foundational local SEO signal. 3. Launch an authority campaign: Go to Left sidebar → Authority → Campaigns to start building backlinks. You can also use Left sidebar → Authority → Cloud Stacks and Left sidebar → Authority → Indexer to strengthen your content's discoverability. 4. Check your LLM visibility: Visit Left sidebar → Authority → QUEST LLM Visibility to see how your brand appears in AI-generated search results — a growing ranking signal. 5. Monitor reviews: Use Left sidebar → Local → Reviews to track and respond to customer reviews, which directly influence your local rankings. 💡 Tips to Accelerate Your Results - Complete your GBP profile fully — incomplete profiles rank lower in local search. - Publish at least two to four posts per week using Left sidebar → Local → Posts (GBP Posts) to signal activity to Google. - Use Left sidebar → Local → My Tasks to stay on top of recommended optimisation actions. - Check your Left sidebar → Authority → Inbox regularly for outreach responses and link opportunities. 🛠️ Requesting Additional Trial Time If you feel you have not had sufficient time to properly explore the platform, our team is happy to discuss your situation on a case-by-case basis. We want every customer to feel confident in their investment before committing long-term. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📅 Social Hub Scheduling and UI Improvements

Social Hub received two updates improving scheduling reliability and interface consistency: a time-picker bug causing minutes to wrap incorrectly has been resolved, and Ant Design components have been replaced with shared UI primitives for a more cohesive experience. ✨ What's New Two changes have shipped for Social Hub in this release. First, a bug affecting the time-picker has been fixed — previously, minutes would incorrectly wrap back to 0 when reaching 60, which could cause posts to be scheduled at the wrong time. Second, legacy Ant Design components throughout Social Hub have been replaced with shared UI primitives, bringing the interface in line with the rest of the platform's design system for a smoother, more consistent look and feel. 🛠️ How to Use It 1. Navigate to Social Hub from the left-hand menu. 2. Open or create a scheduled post and use the time-picker to set your desired publish time. 3. Confirm that the minute selector advances correctly without resetting to 0 past the 59-minute mark. 4. Review the updated interface elements — buttons, inputs, and controls now reflect the platform's shared UI style. 📋 What to Expect No changes to how scheduling works — posts will continue to be created and managed the same way. The UI component replacement is a visual and structural update only and does not affect your existing scheduled content or workflows. The time-picker fix ensures that time values you enter are saved and applied accurately. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

✍️ Twitter Card Write Button Explained

🔍 Overview When working with Twitter Card meta tags in Search Atlas, you may notice that clicking the Write button does not generate AI-suggested content. Instead, it opens a manual text input box. This is expected behaviour — Twitter Card fields are designed for manual input, not AI generation. 💡 Why the Write Button Opens a Manual Input Box The AI fix feature in Search Atlas is available for certain on-page SEO elements such as meta titles, meta descriptions, and body content. However, Twitter Card fields work differently for the following reasons: - Twitter Card tags (such as twitter:title, twitter:description, and twitter:image) are social sharing meta tags that should reflect your own specific branding, messaging, and creative decisions. - Because these fields are highly customised and context-dependent, Search Atlas intentionally provides a manual input experience rather than auto-generating content. - The Write button opens a text box so you can enter your preferred copy directly — giving you full control over how your content appears when shared on Twitter (now X). 📋 How to Fill In Your Twitter Card Fields 1. In the left sidebar, navigate to OTTO SEO → All Sites (SEO Automation). 2. Select the page you want to optimise and open its on-page details. 3. Scroll to the Twitter Cards section. 4. Click the Write button next to the field you want to update. 5. Type your preferred content directly into the input box that appears. 6. Save your changes to apply the updated Twitter Card tags to your page. ✅ Best Practices for Twitter Card Content To get the most out of your Twitter Card tags, follow these tips when writing your content manually: - twitter:title — Keep it under 70 characters. Match or closely align with your page title for consistency. - twitter:description — Aim for 100–200 characters. Write a compelling summary that encourages clicks when your link is shared. - twitter:image — Use a high-quality image URL. Twitter recommends a minimum size of 1200 × 628 pixels for best display results. - Avoid duplicating your standard meta description word-for-word — tailor the tone for a social media audience. 🛠️ Troubleshooting If the Write button is unresponsive or the input box does not appear, try the following steps: - Refresh the page and navigate back to the Twitter Cards section. - Clear your browser cache and reload the platform. - Try a different supported browser such as Google Chrome or Mozilla Firefox. - Confirm you have the correct editing permissions for the site in your Search Atlas account. 🙋 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🖼️ Control AI Images in Social Media Posts

🔍 Overview By default, the AI image generator in Search Atlas's social media scheduling tool may create generic visuals — including logos, uniformed figures, or stock-style illustrations — that do not match your brand. This article explains how to work with the AI image customization feature in the social media scheduling tool so that your own brand images are used instead of auto-generated ones. 🚫 What's Happening If your scheduled social media posts are displaying AI-generated images instead of your own brand assets, this typically means that a custom image has not been assigned to the post, and the tool has filled it in automatically. Attaching your own image to the post will override the AI-generated one. ✅ How to Attach Your Own Image to a Scheduled Post The social media scheduling tool includes an AI image customization feature that allows you to replace auto-generated visuals with your own brand assets. Because the exact steps and interface may vary depending on your account setup and the current version of the tool, we recommend the following general approach: 1. Open the social media scheduling tool from your Search Atlas dashboard. 2. Locate the post that is showing an unwanted AI-generated image. 3. Open or edit that post. 4. Look for an option to add, replace, or upload a custom image within the post editing area. Replacing the AI-generated image with your own uploaded asset should prevent the AI from using a generated visual for that post. 5. Save or reschedule the post to confirm your changes. If you are unsure where to find the image upload or replacement option within the tool, our support team can walk you through the exact steps for your account. 📋 What to Have Ready When Contacting Support If you are unable to locate the image customization option or AI-generated images continue to appear after you have tried to replace them, please gather the following information before reaching out: - The name of the social media project or account where the unwanted AI images are appearing - A description or screenshot of the type of AI-generated image being produced (e.g., logos, figures, illustrations) - Whether the issue occurs on all posts or only specific ones - Any steps you have already tried to replace or remove the AI-generated image If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🛑 Stop Unwanted Automated Social Posts

🤔 Why Posts Keep Publishing Marketer.Report (part of the Search Atlas platform) stores scheduled social posts on our servers, not inside the admin account that created them. This means that when an admin leaves the company or their access is removed, anything they scheduled keeps publishing until someone cancels it. Common sources of unwanted automated posts include: - Posts scheduled by a previous admin in the Social Media Scheduler - Automated posts generated by an AI Agent connected to your Google Business Profile - Recurring or periodic posting templates that were set up earlier Follow the steps below to stop every source, clear the queue, and publish your own replacement content. ⚙️ Step 1: Turn Off Post Automation 1. In the left sidebar, click Local, then GBP Projects. 2. Click View project for the location that is publishing the posts. 3. Open the Socials section of the project. 4. Toggle off any active automation, including automated posting and AI Agent posting, for each connected platform. 5. Repeat this for every GBP project that posts to your social accounts. Turning off automation stops new posts from being generated, but it does not remove posts already sitting in the queue. Continue to the next step. 🗑️ Step 2: Delete All Scheduled Posts 1. While still in the project, open the scheduled posts queue. 2. Filter by status to find all Pending and Scheduled posts. 3. Select the posts and use the delete or cancel action to remove them. 4. Confirm the queue is empty for every connected platform, including Facebook, Instagram, LinkedIn, and X. Tip: If you want to edit a post instead of deleting it, open it, update the text or image, and save it back to the queue. ✅ Step 3: Require Approval Before Posting As a safety net, turn on the approval setting so nothing goes live without a review: 1. In the project's Socials settings, enable Approve before posting. 2. Review each draft as it is generated and approve only the posts you want published. This gives your team full control while automation is paused or being reconfigured. 🔌 Step 4: Review Connected Social Accounts If unwanted posts are still appearing, check every connected account and remove any you no longer use: - Open each GBP project and review the connected Facebook, Instagram, LinkedIn, and X accounts. - Disconnect any account that should not be posting, or that a previous admin connected. - Reconnect only the accounts your current team actively manages. Removing the previous admin's user access does not disconnect their social accounts or cancel their scheduled posts, so this review is important. 🚀 Replacing Content With Your Own Posts Once the queue is clear and automation is off, schedule your replacement content: 1. Open the GBP project and create a new post with your own text, images, or links. 2. Choose the date, time, and platforms for publishing. 3. If approval is enabled, approve the post to add it to the queue. You can also use the Media Library under Local to upload and organize the images you want to use in the new posts. ⚠️ If Posts Continue After Disabling Automation We are aware of an issue where a small number of posts can still publish after automation has been turned off. This is caused by leftover scheduled tasks stored on our servers. If it happens: - Do not delete your project, as this removes your reviews, media, and local SEO data. - Note the platform, post text, and publish time of each unwanted post. - Contact our team so we can clear the leftover scheduled tasks on your account. 💬 Still Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📋 Restore Removed Articles to Publisher Queue

🔍 Overview Articles in your publisher queue can sometimes be removed before you have had a chance to publish them. This article explains the most common reasons this happens and walks you through the steps to get your articles reassigned so you can continue publishing without delay. ❓ Why Are Articles Removed From the Queue? There are several reasons an article may be removed from your publisher queue before you publish it: - Inactivity or expiration: Articles that sit in a queue without action for an extended period may be automatically recycled and reassigned to another publisher. - Publisher rejection handling: If an article was flagged or rejected at any point in the pipeline, the system may remove it and route it for review or regeneration. - Pipeline maintenance: Occasional system improvements to the article pipeline can affect queue assignments, particularly during infrastructure updates. - Admin or team action: A team member with admin permissions may have unassigned or removed the article manually. Regardless of the cause, our support team can locate your articles by their reference numbers and reassign them to your queue. 🛠️ What to Do If Your Articles Were Removed If you notice that articles have disappeared from your publisher queue, follow these steps: 1. Collect your article reference numbers. Note down the ID numbers of the missing articles (for example, #200101–#200105, #200107). These make it much faster for our team to locate and restore them. 2. Check your Content Genius library. Go to Left sidebar → Content → Content Genius. Your articles may still exist in draft or completed status even if they are no longer visible in the publisher queue. 3. Check with your team. If you share the account, go to Top-right corner (avatar) → Team Members to see whether an admin on your team made changes to the queue assignments. 4. Contact support with your article IDs. If the articles are not visible anywhere, reach out to our team immediately with your reference numbers so we can restore them as quickly as possible. ⚡ How to Speed Up the Restoration Process To help our team resolve your request as fast as possible, have the following information ready before you contact support: - The article reference numbers (e.g. #200101, #200102) - The approximate date you last saw the articles in your queue - The website or domain you intended to publish them on - Whether any team members have admin access who may have made changes The more detail you provide upfront, the quicker our team can locate and reassign your articles. 🚫 How to Prevent Articles From Being Removed To reduce the risk of losing articles from your queue in the future, keep these best practices in mind: - Publish or schedule articles promptly. Once an article is assigned to your queue, aim to publish or schedule it as soon as possible to avoid automatic recycling. - Monitor your queue regularly. Check your publisher queue at least a few times per week so you can catch any unexpected changes early. - Communicate with your team. If multiple team members have admin access, make sure everyone knows which articles are actively being worked on to prevent accidental removal. - Note your article IDs. Keep a simple record of article reference numbers for any piece you are actively preparing to publish. This makes recovery much faster if something goes wrong. 💬 Need Further Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔗 How to Format a Reddit Post in Link Lab

This article explains how Reddit link submissions work inside Link Lab and what a Reddit publication looks like when setting one up. Reddit submissions in Link Lab are treated as link-type publications, meaning the listing captures a URL submission to a subreddit rather than a text post. 🛠️ What a Reddit Listing Looks Like in Link Lab When you add or view a Reddit opportunity in Link Lab, the publication record typically includes the following fields: - Publication Name: The name of the subreddit or Reddit property (e.g., r/SEO). - Publication URL: The direct URL of the subreddit where the link will be submitted. - Post URL / Target URL: The destination URL you are submitting — this is the link you want to appear in the Reddit post. - Publication Type: Should be set to Link (not Guest Post or other content types), since Reddit link submissions are URL-based rather than article-based. - Anchor Text: The clickable text for your link, if applicable. For Reddit link posts, this is typically the post title rather than inline anchor text. - Notes: Use this field to record any relevant details about the specific subreddit rules or submission requirements. ✅ How to Fill In the Fields Correctly 1. Open Link Lab in your Search Atlas platform and locate the Reddit listing or opportunity you are working with. 2. Confirm the Publication Type is set to Link — this is the most common formatting mistake for Reddit entries. 3. Enter the subreddit URL in the Publication URL field (e.g., https://www.reddit.com/r/SEO/). 4. Enter your destination page in the Post URL / Target URL field. 5. In the Anchor Text field, enter the intended title of your Reddit post, since Reddit link posts use the post title as the visible text. 6. Save the record and verify all fields are populated before marking the publication as active or submitted. ⚠️ What to Check If the Format Looks Wrong If the Reddit listing in your account does not match the field structure described above, it may be due to a custom account configuration or a platform version difference. Before reaching out, note down the following to speed up resolution: - Your exact project name in Search Atlas. - The specific listing or record name in Link Lab. - The field labels you see on screen and which ones appear missing or different. - A brief description of what you expected the Reddit format to look like versus what you are seeing. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📣 Post to Facebook and Instagram

📌 Overview Search Atlas lets you create and schedule content for connected Facebook and Instagram accounts from the Social workspace. This feature helps you manage social publishing alongside your other marketing activities. 🚀 Open the Social workspace 1. Sign in to Search Atlas. 2. Open Social from the left sidebar. 3. Select All Projects. 4. Open an existing project or select Create Project. 🔗 Connect Facebook and Instagram 1. Open the project where you want to publish. 2. Choose the option to connect or manage social accounts. 3. Follow the prompts to sign in to Facebook and approve the requested permissions. 4. Select the Facebook Page and Instagram account you want to use. 5. Confirm the connection and return to the project. Instagram publishing generally requires a professional Instagram account connected to the appropriate Facebook Page. If an account does not appear, confirm that you have administrator access and that the accounts are correctly linked in Meta. ✍️ Create and schedule a post 1. Open More Features → Social → Calendar. 2. Select Schedule New Post. 3. Choose the connected Facebook Page, Instagram account, or both. 4. Add your caption and upload the required media. 5. Choose a date and time, then schedule or submit the post for approval. You can review planned content in Calendar View. Posts that require review are available under Pending Approvals. 🛠️ Manage scheduled content - Use Calendar View to review scheduled posts by date. - Open a post to edit, reschedule, or remove it when available. - Use All Projects to switch projects or search for a project by name. - Select Explore Training Calls from All Projects for additional product guidance. ⚠️ Troubleshooting - Account missing: Reconnect Facebook and confirm your Page and Instagram account are linked in Meta. - Publishing failed: Check that the account connection is still active, the media meets the platform requirements, and the post is not restricted by Facebook or Instagram. - Post needs review: Open Pending Approvals and complete the approval process before the scheduled time. - Wrong project: Return to Social → All Projects and open the project containing the connected accounts. 💬 Get help If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

🛑 Stop Posts After Automation

🛑 Why posts may continue Disabling social post automation stops new automated content from being created. It may not remove posts that were already scheduled before automation was disabled. Those posts can remain in the publishing queue and may still publish unless you cancel or review them. 📅 Cancel scheduled posts 1. Open Social from the left sidebar. 2. Select Calendar. 3. Review upcoming scheduled posts for each connected social account. 4. Open any post you want to replace and cancel or delete its scheduled publication, when available. Repeat these steps for every connected account and date range. Disabling automation alone does not guarantee that previously scheduled posts are removed. ✅ Review pending approvals 1. Go to Social → Pending Approvals. 2. Review posts created by automation or waiting for approval. 3. Reject or delete content you do not want to publish. If your workspace uses approval settings, confirm that unwanted posts are not still approved or queued for publication. ⚙️ Replace your scheduled content After clearing unwanted posts, create replacement content from the Social scheduler. Check the post text, image, destination account, and publication time before scheduling it. If you want to review every post first, keep approval required before publishing. 🔎 Check local posts separately Google Business Profile posts use a separate area. To review them, open Local → Posts from the left sidebar. Check for scheduled or pending posts there as well as in the Social scheduler. 🛡️ If an unwanted post still publishes First confirm that automation is disabled and that the post is not still listed in Social → Calendar or Social → Pending Approvals. Record the post text, publishing time, connected account, and a screenshot if possible. This information helps our team trace and stop remaining queued items. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📸 Upload Multiple Images to a Social Hub Post

📌 Overview You can add more than one image to a single post in Social Hub, so your followers see a photo gallery or carousel instead of one picture. This article explains how to attach multiple images, what affects how many you can add, and what to try if the upload does not work as expected. Note: This guide covers posts for social networks such as Facebook, Instagram, LinkedIn, and X. Google Business Profile posts follow different rules and are covered in the section below. 🖼️ How to Add Multiple Images to One Post 1. Open Social Hub from the main navigation in your Search Atlas project. 2. Start a new post by choosing the option to create or schedule a post. 3. Select the social account or accounts you want to publish to. 4. Write your caption or post text. 5. Click the image or media upload button in the post editor. 6. In the file picker, select several images at once. On Windows, hold Ctrl while clicking each file. On Mac, hold Command. You can also drag and drop several files into the upload area if it is available. 7. If you want to add more images afterward, click the upload button again. New images are added to the ones already attached. 8. Check the post preview to confirm all your images appear and are in the order you want. 9. Publish the post now or schedule it for later. 📏 Image Limits and Requirements The number of images you can attach to one post is set by each social network, not by Search Atlas. These limits can change over time, so the post preview is the best guide. As a general rule: - Different networks allow different numbers of images per post. For example, X allows fewer images per post than Instagram or LinkedIn. - Instagram shows multiple images as a swipeable carousel. - Facebook and LinkedIn show multiple images as a gallery or grid. - Each network has its own file size and file type requirements. Common formats such as JPG and PNG work best. - Very large files may upload slowly or fail. Resizing or compressing them first can help. If you publish to several networks at once, the strictest network's limit may apply to the whole post. If you need more images on one network than another allows, create separate posts for each. 🔄 Reordering and Removing Images - Use the preview to review the order of your images. The first image is usually the one shown as the cover or main thumbnail. - To remove an image, look for a remove or delete icon on the image thumbnail in the editor. - If you need to change the order and no reorder option is available, remove the images and upload them again in the order you want. 📍 Social Posts vs. Google Business Profile Posts Social posts and Google Business Profile (GBP) posts are created and managed separately, and they do not support the same media options. Google Business Profile posts generally accept a single image per post, while most social networks accept several. - If you want multiple images on a social network post, use the steps in this article and select your social accounts. - If you are working on a Google Business Profile post, expect to attach one image per post. To show more photos, publish additional posts or add photos to the profile itself. Make sure you have selected a social account, not a Google profile, before you upload your images. 🛠️ Troubleshooting Common Issues I can only select one image at a time. - Try holding Ctrl (Windows) or Command (Mac) while selecting files, or upload the images one after another using the upload button. - Check that you selected a social account and not a Google Business Profile. Some of my images did not upload. - Confirm the files are in a supported format, such as JPG or PNG. - Reduce the file size and try again. - Refresh the page and retry with a stable internet connection. The upload button is unavailable or greyed out. - You may have reached the image limit for the selected network. Remove an image or deselect a network with a lower limit. - Make sure your social account is still connected. If the connection has expired, reconnect it and try again. My images look cropped in the preview. - Each network displays images in specific aspect ratios. Using images that are the same shape, such as all square or all landscape, usually gives the cleanest result. The post published with fewer images than I added. - One of the selected networks may have a lower image limit. Review the preview before publishing, and split the content into separate posts if needed. 💡 Best Practices - Use images of the same size and shape for a clean, consistent look. - Put your strongest image first, since it is often the one people see before they swipe or click. - Keep files reasonably small so uploads finish quickly. - Always check the preview before you publish or schedule. - Write a caption that gives context for the whole set of images. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

🔍 What Is a Twitter Card and Why It Matters

🔍 What Is a Twitter Card? A Twitter Card is a small block of extra information that appears under a link when someone shares your page on X (formerly Twitter). Instead of showing only a plain web address, the post can display a title, a short description, and an image from your page. The name "Twitter Card" is still used in website code, even though the platform is now called X. You may see both names in guides and tools. 🖼️ What Does It Look Like? Without a card, a shared link usually appears as a bare URL. With a card, the link becomes a visual preview, similar to a mini ad for your page. A card can include: - An image that represents your page or article - A title that tells people what the page is about - A short description that gives a quick summary - Your domain name so people know where the link goes 🎯 Why Twitter Cards Matter Twitter Cards don't directly change your Google rankings. They help your content perform better when it is shared on social media, which can bring more visitors to your site. - More attention: Posts with images and clear titles usually stand out more than plain links. - More clicks: A good preview helps people decide quickly that your page is worth opening. - Better branding: Your title, image, and domain look consistent every time your page is shared. - More control: You choose what people see instead of leaving it to chance. 🗂️ Common Types of Twitter Cards There are a few card styles. The two most common are: - Summary Card: Shows a title, description, and a small square thumbnail. It works well for most pages. - Summary Card with Large Image: Shows a large, wide image above the title and description. It works well for blog posts, announcements, and landing pages where the image matters. Other card types, such as app or player cards, exist but are used much less often and are not needed for most websites. ⚙️ How Twitter Cards Work Twitter Cards are controlled by small pieces of code called meta tags. They sit in the hidden header section of your page. Visitors don't see them, but X reads them when your link is shared. The most common tags are: - twitter:card sets the card type, such as summary or summary_large_image - twitter:title sets the title shown on the card - twitter:description sets the short summary text - twitter:image sets the image shown on the card If some of these tags are missing, X may fall back on Open Graph tags (the similar tags used by Facebook and LinkedIn). If neither is available, it may show a basic or empty preview. 🛠️ How to Set Up Twitter Cards The exact steps depend on how your website is built. In general: 1. Open the editor or settings for the page or post you want to share. 2. Look for a social sharing, social media, or SEO section. Many website builders and SEO plugins include one. 3. Choose your card type. Summary Card with Large Image is a good default for articles. 4. Enter a clear title, a short description, and an image. 5. Save or publish your changes. 6. Test the result before promoting the page (see the next section). If you are not sure where your site stores these settings, your website platform's help documentation can show you where to find social sharing options. ✅ How to Test Your Card After you update your tags, check how your link will look before sharing it widely: - Create a draft post on X and paste in your page link to see the preview. - Use a free social preview tool that shows how your link appears on different platforms. - Check the preview on both desktop and mobile if possible. If you don't see your latest changes, wait a little while and try again. X sometimes keeps an older version of a preview for a short time. 💡 Best Practices - Use a high-quality image. Choose a clear image that still looks good when cropped. For large image cards, a wide image works best. - Keep titles short. Aim for a clear, specific title that won't get cut off. - Write a helpful description. One or two plain sentences are enough. - Be consistent. Use similar styling and branding across your pages. - Set it up on key pages first. Start with your home page, top blog posts, and main landing pages. 🧩 Common Issues and Fixes - No preview appears: Make sure the page is public and not blocked from being viewed by outside tools. - Wrong image shows up: Check that your image tag points to the correct file. Also make sure the image address is complete and publicly accessible. - Old title or description appears: Your earlier version may still be stored. Wait a while and test again. - Image looks cropped: Try a different image size or switch the card type. - Changes aren't saving: Confirm you published or updated the page after editing. ❓ Quick FAQ Is a Twitter Card the same as a tweet? No. A tweet (or post) is the message someone writes. A Twitter Card is the rich preview attached to a link inside that post. Do I have to pay for Twitter Cards? No. They are free to use. You only need the correct tags on your page. Are Twitter Cards the same as Open Graph tags? They are similar but not identical. Open Graph tags are used by many platforms, and X can use them as a backup when Twitter Card tags are missing. Do I still need them now that Twitter is called X? Yes. The tags still use the Twitter name, and they still control how your links look on X. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

🚀 How to Add Publication Sites to Publisher Dashboard

📖 Overview The Publisher Dashboard is where you manage the publication sites you publish content to. Adding a new site connects it to your account so you can manage it alongside your other sites. This article explains what to prepare, how to add a site, and what to do if something goes wrong. Menu labels can vary slightly as the platform is updated. If something on your screen looks different from the steps below, the chat widget can point you to the right place (see the last section). ✅ Before You Start Having these details ready makes the process faster: - The full site address (URL): Use the exact address of the site, including https:// if the site uses it. - Site ownership or access: You should own the site or have permission from the owner to connect it. - Login or connection details: Depending on how the site is set up, you may be asked for credentials or a connection method. - A live, reachable site: The site should load in a browser and not be password-protected or in maintenance mode. - The right account role: Your user role must allow you to manage sites. If you cannot see the option to add one, ask your account admin to check your permissions. 🛠️ How to Add a New Publication Site 1. Log in to your Search Atlas account. 2. Open the Publisher Dashboard from the main navigation. 3. Look for the option to add a new site. It is usually a button near the top of the page or next to your site list. 4. Enter the site URL in the field provided. Double-check the spelling and the address format. 5. Follow the on-screen prompts to complete any required connection or verification step. 6. Review the details you entered, then confirm to save. 7. Check that the new site now appears in your Publisher Dashboard list. 🔍 How to Confirm the Site Was Added After saving, take a moment to verify that everything worked: - The site shows up in your Publisher Dashboard list with the correct name and address. - Any status shown next to the site indicates it is connected or active, rather than pending or showing an error. - If the list does not update right away, refresh the page and check again. ⚠️ Common Issues and Quick Fixes - The add option is missing: This is usually a permissions issue. Ask your account admin to confirm your role allows site management. Your plan may also limit the number of sites you can add. - The site URL is rejected: Check for typos, extra spaces, or a missing or incorrect https://. Make sure you are entering the main site address and not a page that redirects elsewhere. - Connection or verification fails: Confirm the site is live and accessible. Check that security plugins, firewalls, or password protection are not blocking the connection, and try again. - The site was added but does not appear: Refresh the page, log out and back in, and check any filters applied to the site list. - The site is a duplicate: If the site is already connected, possibly under another project or user, you may not be able to add it again. Check your existing list first. - The wrong site was added: Remove it from the list if the option is available, then add the correct one. If you cannot remove it, contact our team through chat. 💡 Tips for a Smooth Setup - Add one site at a time and confirm it appears before adding the next. - Keep a record of the URLs and connection details you use so you can troubleshoot faster later. - If you are adding sites on behalf of a client, get written permission and confirm the access details with them first. - If you plan to add many sites, check your plan limits ahead of time to avoid interruptions. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team. To help us resolve your request faster, include the site URL you are trying to add, a short description of what happens when you try, and any error message you see.

📣 How to Distribute Your Published Article

🎯 What Does Distribution Mean? Once your article is published, distribution is the next step: sending it to the channels connected to your Search Atlas account so more people can find and read it. Connected channels are the accounts and platforms you have linked to Search Atlas, such as your website or CMS and any other integrations on your plan. This guide walks you through distributing a new article, connecting channels that are missing, and fixing the most common problems. ✅ Before You Begin Check these items first. They solve most distribution issues. - Your article is published. Drafts usually cannot be distributed. Confirm the status shows as published. - Your channels are connected. Only channels you have linked will appear as options. - Your connections are active. If a channel was linked a while ago, its permissions may have expired and need to be refreshed. - You have the right permissions. You need access to the project the article belongs to, and the right role on the connected account. 🚀 How to Distribute a Published Article 1. Log in to Search Atlas and open the project that contains your article. 2. Go to the area where your articles and content are listed. 3. Find the article you just published and open it. 4. Look for a Distribute, Share, or Publish option. The exact label can vary depending on your plan and the integrations you have set up. 5. Select the channels you want to send the article to. You can usually choose one or several. 6. Review the details for each channel, such as the title, description, image, and link. 7. Confirm your choices and submit. 8. Check the status of each channel. A successful distribution is normally marked as completed or published. Tip: After distributing, open the live post on each channel to confirm it looks right, including formatting, images, and links. 🔌 What If I Do Not See My Channel? If a channel you expect is missing from the list, it is probably not connected yet. To connect it: 1. Open your project or account settings. 2. Find the integrations or connections section. 3. Choose the channel you want to add and follow the on-screen prompts to sign in and grant access. 4. Return to your article and try distributing again. Connecting a channel only needs to be done once. After that, it appears as an option for future articles. 💡 Best Practices for Distribution - Proofread before you publish. Changes made after distribution may not carry over to every channel automatically. - Tailor your message. A short, clear summary often works better than copying the full article. - Use a strong image and title. These are usually the first things people see. - Distribute soon after publishing. This helps your content reach readers while it is fresh. - Keep your integrations healthy. Reconnect any channel that shows an error or expired status. 🛠️ Troubleshooting Common Issues - The distribute option is missing or greyed out. Make sure the article is published, then refresh the page. Also check that at least one channel is connected. - A channel shows an error or failed status. Disconnect and reconnect that channel to refresh its permissions, then try again. - The article was sent but does not appear on the channel. Wait a few minutes and check again. Some platforms take time to display new posts. Also check that the post was not held for review on that platform. - The formatting looks different. Each channel displays content in its own way. Review the preview if one is offered and adjust the title, image, or description. - You distributed the wrong article or to the wrong channel. Remove or edit the post directly on that channel, then redistribute the correct version. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team. To help us resolve your issue faster, mention the article title, the channel you are trying to use, and any error message you see.