🔍 Overview
Articles in your publisher queue can sometimes be removed before you have had a chance to publish them. This article explains the most common reasons this happens and walks you through the steps to get your articles reassigned so you can continue publishing without delay.
❓ Why Are Articles Removed From the Queue?
There are several reasons an article may be removed from your publisher queue before you publish it:
- Inactivity or expiration: Articles that sit in a queue without action for an extended period may be automatically recycled and reassigned to another publisher.
- Publisher rejection handling: If an article was flagged or rejected at any point in the pipeline, the system may remove it and route it for review or regeneration.
- Pipeline maintenance: Occasional system improvements to the article pipeline can affect queue assignments, particularly during infrastructure updates.
- Admin or team action: A team member with admin permissions may have unassigned or removed the article manually.
Regardless of the cause, our support team can locate your articles by their reference numbers and reassign them to your queue.
🛠️ What to Do If Your Articles Were Removed
If you notice that articles have disappeared from your publisher queue, follow these steps:
- Collect your article reference numbers. Note down the ID numbers of the missing articles (for example, #200101–#200105, #200107). These make it much faster for our team to locate and restore them.
- Check your Content Genius library. Go to Left sidebar → Content → Content Genius. Your articles may still exist in draft or completed status even if they are no longer visible in the publisher queue.
- Check with your team. If you share the account, go to Top-right corner (avatar) → Team Members to see whether an admin on your team made changes to the queue assignments.
- Contact support with your article IDs. If the articles are not visible anywhere, reach out to our team immediately with your reference numbers so we can restore them as quickly as possible.
⚡ How to Speed Up the Restoration Process
To help our team resolve your request as fast as possible, have the following information ready before you contact support:
- The article reference numbers (e.g. #200101, #200102)
- The approximate date you last saw the articles in your queue
- The website or domain you intended to publish them on
- Whether any team members have admin access who may have made changes
The more detail you provide upfront, the quicker our team can locate and reassign your articles.
🚫 How to Prevent Articles From Being Removed
To reduce the risk of losing articles from your queue in the future, keep these best practices in mind:
- Publish or schedule articles promptly. Once an article is assigned to your queue, aim to publish or schedule it as soon as possible to avoid automatic recycling.
- Monitor your queue regularly. Check your publisher queue at least a few times per week so you can catch any unexpected changes early.
- Communicate with your team. If multiple team members have admin access, make sure everyone knows which articles are actively being worked on to prevent accidental removal.
- Note your article IDs. Keep a simple record of article reference numbers for any piece you are actively preparing to publish. This makes recovery much faster if something goes wrong.
💬 Need Further Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.