The Manage Connections hub has replaced the former Manage Connected Emails screen, bringing email and SMS channel setup into a single, unified interface. This update gives campaign managers greater flexibility and control over their outreach channels without switching between separate settings.
What's New
The Manage Connections hub is a new channel-agnostic settings area that consolidates both email and SMS configuration in one place. Previously, campaign managers could only manage connected email accounts. Now you can also bring your own SMS sending channel by connecting a Twilio account directly within the same hub. This eliminates the need to manage sending channels separately and streamlines campaign channel setup for teams running multi-channel outreach.
How to Use It
- Navigate to the Manage Connections hub in your platform settings (previously labeled Manage Connected Emails).
- To add an email channel, select the email option and follow the connection flow.
- To add an SMS channel, select the SMS option and enter your Twilio credentials to connect your account.
- Once connected, your SMS sending channel will be available alongside email when setting up or editing campaigns.
What to Expect
The Manage Connected Emails entry point has been fully replaced by Manage Connections. SMS support is bring-your-own (BYO) via Twilio, meaning you must have an active Twilio account and valid credentials to enable SMS sending.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.