Overview
After setting up a Social Media Scheduler project with auto-posting enabled, posts should automatically be queued on a set schedule. If nothing is appearing in your post queue, this is a known issue our team investigates on a per-account basis. This article explains what to expect and how to escalate effectively.
What Is Happening
Some users find that after creating a Social Media Scheduler project and enabling auto-posting, posts are not being generated or queued as expected. This can be caused by a range of account-specific or backend factors that our support team will need to investigate directly.
What to Have Ready When Escalating
Because this issue requires backend investigation, please have the following information ready before contacting support:
- Your project name — the exact name of the Social Media Scheduler project that is not generating posts.
- When the issue started — the approximate date and time you noticed posts were not being queued.
- Your auto-posting configuration — describe the posting frequency or schedule you set up (for example, how often posts were supposed to be generated).
- Any error messages — copy the exact text of any error messages you have seen, including timestamps if available.
- Connected social accounts — note which social media accounts are connected to the affected project.
Having this information ready will allow our team to investigate and resolve the issue as quickly as possible.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.