📋 Overview
This article covers two related topics that customers often ask about together: removing outreach campaigns in the Authority section and understanding whether a frozen or inactive account still incurs charges. Read on for a clear explanation of both.
📍 Where to Find Outreach Campaigns
Outreach campaigns are managed inside the Authority section of the platform. To navigate there:
- Click Authority in the left sidebar.
- Select Campaigns from the sub-menu.
From this page you can view all active and draft outreach campaigns associated with your account.
🛠️ Known Issue: Unable to Delete Outreach Campaigns
We are aware of a bug that currently prevents some customers from deleting outreach campaigns. This issue has been identified and logged by our engineering team and a fix is awaiting release.
Until the fix is deployed, here is what you can do:
- Pause the campaign to stop any further outreach activity while the bug is resolved.
- Note the campaign name and contact our support team via the chat widget so we can manually action the deletion on your behalf if needed.
- Check back for platform updates — the fix will be rolled out automatically and no action will be required from you once it is live.
We apologise for the inconvenience and appreciate your patience while our team resolves this.
💳 Billing for Frozen or Inactive Accounts
A common follow-up question is whether charges continue when an account is frozen or when campaigns are not actively running. Here is how billing works:
- Subscription charges are based on your active plan, not on the number of campaigns running. If your account is on a paid plan, billing continues regardless of whether campaigns are paused or inactive.
- A frozen account typically refers to an account where functionality has been restricted — for example, due to a disconnected email or a payment issue. In most cases, your subscription billing cycle continues during this period.
- To avoid charges, you would need to downgrade or cancel your subscription through your account settings before your next billing date.
If you are unsure whether your specific account is being charged during a frozen state, our support team can review your billing details and confirm the exact status.
✅ Steps to Pause or Manage an Outreach Campaign
While the delete function is temporarily unavailable, follow these steps to stop an outreach campaign from sending:
- Go to Authority in the left sidebar.
- Click Campaigns.
- Locate the campaign you want to stop.
- Open the campaign and look for the option to pause or disable it.
- Confirm the change. The campaign will stop sending outreach emails immediately.
Pausing a campaign ensures no further emails are sent while you wait for the delete functionality to be restored.
🔗 Connected Email Accounts
Outreach campaigns rely on a connected email account to send messages. If your email account becomes disconnected, campaigns linked to that account will not send. However, the campaign itself will remain in your list until it is deleted. To reconnect your email or manage linked accounts, go to Authority → Inbox and review your connected accounts from there.
💬 Need More Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.