This article covers a situation where your campaign appears to have sent only a small number of emails — even after selecting contacts marked as Ready for Outreach and triggering a bulk send. Before contacting support, try the diagnostic steps below to resolve the issue yourself or gather the right information for our team.
Diagnostic Steps to Try First
Work through the following checks before escalating:
- Verify contact eligibility: Confirm that the contacts you selected are still marked as Ready for Outreach. If a contact's status changed between selection and send, it may have been skipped.
- Check campaign status: Make sure the campaign itself is active and not paused, archived, or in draft mode. A campaign in an inactive state will not deliver emails even if contacts are correctly marked.
- Review send limits: Search Atlas enforces daily and per-campaign send limits. Check your account's sending quota to confirm you have not reached a limit that would cap the number of emails delivered.
- Re-select and retry: Return to the campaign, re-select the intended contacts, and trigger the bulk send again. In some cases a single retry resolves a transient delivery issue.
- Check for warnings or errors: After triggering the send, stay on the page for a moment and note any error banners or warning messages. These can indicate the specific reason delivery was blocked.
What to Have Ready Before Contacting Support
If the steps above do not resolve the issue, our team will need the following details to investigate:
- Campaign name: The exact name of the campaign where the bulk send did not work.
- Number of contacts selected versus the number reported as sent.
- Approximate date and time when the bulk send was triggered.
- Any error messages: Copy the exact text of any error or warning shown in the platform during or after the send.
- Steps already attempted: Note anything you have already tried, including the diagnostic steps above.
Having this information ready will allow our team to investigate the root cause and apply the correct fix without delay.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.